Technical Project Manager responsible for multiple projects across the IT organization.

Manage web development, BI, and IT infrastructure projects using agile/Scrum or a hybrid project management framework based on project needs. Act as a team leader focusing on team development, communication, productivity and quality. Responsible for communication of project performance to all levels of management.• Project Manager for custom application development (MVC, .Net, SQL, Domino, ETL)• Manage projects in a highly complex technical environment• Managed rewrite of primary web presence and rebranding from initiation to implementation• Supported development projects for both US and Canada territories• Salesforce implementation including analysis and overhaul of associated processes• Implemented and supported new Agile Project Management framework increasing productivity, accountability, and transparency• Recognized and rewarded for project performance leading to record profitability

Execute Agile sprint based processes including backlog management, user story creation, building quality, code and test reviews, root cause identification, and sprint retrospectives. Act as the center for communication and impediment resolution while focusing on developing team unity, and increasing productivity and quality.• Help establish team resources models, timelines, forecasts and roadmaps for larger initiatives• Complete iterative root cause analysis and establish practices to mitigate iteration variances• Helped implement new project management software, develop documentation, and train team members and product owners• Worked with PMO to revise SDLC to match new software capabilities• Responsible for the success of the team via delivery of business milestones. • Monitor and measure project activities and communication of progress at defined points• Conduct daily scrums• Continuously develop and improve performance through motivation and fine tuning of Agile processes

Manage location IT infrastructure including domain servers, imaging, backups and redundancy, and network performance. Project lead for network virtualization project. Work within all business departments. Strong focus on maintaining infrastructure and business culture conducive to high productivity. • Created strong interdepartmental relationships for superior productivity• Initiated, planned, and managed network virtualization project for Cincinnati location• Met project deliverables with minimal budget and zero effective network downtime

Responsible for overall company operations and project management, including all internal processes, curriculum selection, training delivery and delivery methods, training program development, staff training, reviews and pay increases, and disciplinary actions. Agile project manager responsible for overseeing project deliverables and managing project team for all projects. Allowed the absorption of multiple positions following superior performance and demonstrating ability to quickly learn and master complex concepts. Consistently met project deliverables on time and within budget.Key Projects • Network Virtualization: Project was initiated to determine the level of network virtualization to take place. Project required significant cost/benefit analysis, change management, and IT implementation and analysis. Managed key deliverables and communicated overall scope recommendations to stakeholders.• Franchise Acquisition: Responsible for the planning and primary execution and monitoring the acquisition of two franchise territories. Acquisition required working within significant budgetary constraints, risk management, management of acquired staff, staff recommendations and training, and stakeholder communication.• Mentored Learning Delivery: Project manager for new business segment including product development and implementation for mixed-classroom training delivery. Managed project from initiation through project close including staff retraining and new internal and web-facing software deployment. • Online Live Training: Converted the primary training delivery method to online. Project included significant scope planning and product testing, and new technology implementation. Product effectively expanded the reach of the business lowering costs and increasing efficiencies across multiple franchise locations.• Client Management System (CMS): Implementation of a new client management solution, including Microsoft SQL Server and front end terminal server.