Christopher Eric Prickett Email & Phone Number

Tallahassee, FL, US

Tallahassee, Florida Area

• Consulting with senior executives and specialized technicians at Chanel Retail IT Headquarters to guarantee the seamless transition of IT Support from Chanel to Reliant; requiring on-call presence 24/7/365.
• Execution of existing IT support procedures in Microsoft Teams and creation of extensive new technical procedures for known incidents as they occurred. Create technical documentation procedures in Confluence as scope.
• Execution of existing IT support procedures in Microsoft Teams and creation of extensive new technical procedures for known incidents as they occurred. Create technical documentation procedures in Confluence as scope.
• Facilitate an interactive on-boarding experience for future support technicians to deliver exceptional customer service and further support other clients.
• Development and deployment of the IT infrastructure used to provide IT Support
• Consistently deliver data-centric, measurable improvements to the overall quality of IT support to Chanel Retail Boutiques, Chanel.com, and Chanel Corporate Headquarters.

Tallahassee, Florida

• Receive, triage and respond to first call incidents via email, phone and other communication channels and deliver exceptional customer service leveraging Reliant’s internal helpdesk knowledge base for known issue.
• Proactively perform outreach to Client facing locations following Client procedures for appropriate follow up and resolution on issues across various client facing systems, applications, 3rd party vendors and.
• Adhere to and follow helpdesk runbook… Show more
• Adhere to and follow helpdesk runbook templates to continuously document and update level 1 support processes to be submitted to Reliant’s internal helpdesk knowledgebase group
• Capture customer incidents with appropriate detail through Reliant’s internal ticket management system, handling appropriate escalations through defined workflows and communication channels
• Assist Reliant management with accurate capture of all incidents with appropriate and necessary detail to assist in Client reporting and Key Performance Indicator (KPI) generation

Tallahassee, Florida Area

• Manage total day to day operations of a high volume, fast-paced, multifaceted business generating $17 Million in annual revenue (Fiscal Year 2017)
• Ensure excellence in execution of daily operations to exceed sales goals. Increased gross profit 12% YTD
• Increase overall financial performance of the store by preparing and reconciling financial reports to recognize sales and expense trends metrics
• Foster ideas for store development; Create quarterly expense budgets using analysis… Show more
• Foster ideas for store development; Create quarterly expense budgets using analysis of prior year’s quarterly and annual Profit & Loss trends to increase sales and decrease overhead expenses
• Coordinate Human Resources, Administration & Payroll market wide in the absence of the Market Manager

Tallahassee, Florida Area

• Managed all daily operations of the store including personnel, ordering, inventory, and administration.
• Increased national store ranking from #8 to #1 at the district level, and #4318 to #8 nationwide -- Awarded 2015 District Top Store Performance; increasing annual sales revenue from $3.1 Million to over $4 Million
• Exceeded all metric goals including loss prevention, hourly labor budgeting, net profit, Customer Connection Score, and many other areas of store operations
• Hired,… Show more
• Hired, trained, and developed a team of 12 employees
• Reviewed multiple store metric reports daily to monitor and increase store performance

Tallahassee, Florida

• Managed total day to day operations in the absence of Store Manager, including deadline management
• Established and reinforced an outstanding branded customer experience through proper engagement and selling techniques to exceed financial goals set for the store
• Actively sought information to understand customers’ circumstances, expectations, and needs
• Executed and maintained operational, promotional and visual/merchandising initiatives and expectations
• Represented store… Show more
• Represented store brand impeccably by creating our own best sales practices in addition to using company provided sales tactics

Quincy, FL

• Managed total day-to-day operations in the absence of Store Manager, including deadline management
• Managed payroll and maintained adherence to hourly budget allowances; executed cash management procedures including safe counts, cash reports, LP analysis, sales metrics, and sales comparisons of current revenue to.
• Assembled product displays, end caps, and coordinated a suggestive selling program, resulting in increased sales for featured items and… Show more
• Assembled product displays, end caps, and coordinated a suggestive selling program, resulting in increased sales for featured items and increased average transaction amount
• Assisted with hiring, training, and development of 8 associates Show less

Tallahassee, Florida Area

• Responsible for the hiring, training and development of 20 associates to include planning work load, work flow, objectives, deadlines and effective time utilization
• Responsible for opening/closing store procedures.
• Recording daily sales metrics, and comparing them to previous year/quarter’s results.
• Produced and verified financial balance sheets for cash flows, inventories and payroll.
• Responsible for overseeing day to day operation of the store
• Executing… Show more

Bainbridge, GA

• Designed, maintained and updated company website. Added streaming audio feature for long distance radio listeners.
• Designed appealing, cost effective advertising proposals for local businesses.
• Expanded advertising client base to Donalsonville, Thomasville, and Cairo, GA. Met with local business owners and corporate sponsors--discussed proposals and advertising rates, and sold commercial airtime slots during.
• Serviced 200+ local and network… Show more
• Serviced 200+ local and network accounts to ensure customer satisfaction and account retention.
• Managed local and network computer based audio/video automation system. Show less

Bachelor'S Degree, Business Administration, Management And Operations, 3.6

I completed my Bachelors Degree in Business Administration through the University of Phoenix online degree program while working full time.

Associate Of Arts (A.A.), Business Administration, Management And Operations

Activities and Societies: Student Government Completed coursework to obtain my Associate of Art in Business Administration.

Core Curriculum, Business Administration, Management And Operations

Activities and Societies: Student Government Residence Hall Association I graduated high school with honors, a dual seal diploma, and.

Education record