Javier Cerda Email & Phone Number

Dallas, TX, US

Dallas, Texas, United States

• Managed and supervised the progress of 10+ projects simultaneously, ensuring on-time delivery and resolving design issues promptly to maintain a project completion rate of 95%.
• Coordinated the procurement process for selected items, resulting in cost savings through strategic vendor negotiations and sourcing alternative suppliers.
• Implemented a comprehensive quality control system, conducting regular inspections and audits to ensure adherence to design specifications, leading to a 15% reduction in inaccuracies.
• Managed the successful installation of 50 commercial and residential projects, resulting in a 20% increase in customer satisfaction ratings.
• Collaborated with cross-functional teams to create an optimized storage layout, increasing warehouse capacity by 30% and reducing overall handling time.
• Managed project teams to ensure quality, schedule compliance, and budget allocations.

Dallas, Texas, United States

• Implemented marketing strategies and collaborations with third party business affiliates to maximize sales revenue and market exposure.
• Created and develop marketing strategies.
• Directed and approved content and copy for digital marketing with in-store and online cohesion.
• Oversaw year-over-year sales analysis comparison to modify and develop marketing strategies.
• Product management of website, including photography, editing, and load inventory maintenance to the website.
• Trained in-store sales staff on new website technology to maximize in-store selling effectiveness.

Dallas, Texas, United States

• Prioritized and managed product lines to ensure swift and accurate posting to the website.
• Corrected issues on the site via ecommerce tools.
• Oversaw the entire lifecycle of numerous digital products.
• Provided training and communication between departments to ensure consumers needs were met.

Dallas, Texas, United States

• Developed creative ideas and project management.
• Managed the visual and narrative aspects of creative campaigns.
• Assured that all assets aligned with the store’s brand.
• Stayed in constant communication with vendors and buyers to ensure a cohesive email campaign.

Dallas, Texas, United States

• Developed product copy relaying prominent details that informed purchase decisions.
• Processed online sales orders daily and provided customer service support and feedback.
• Photographed, edited, and uploaded products daily via website back-end to ensure availably of online inventory.

Dallas, Texas, United States

• Assisted in the day-to-day operations of the online department.
• Organized and maintained documents.
• Maintained website by updating product daily.

Austin, Texas, United States

Austin, Texas, United States

• Created an incentive program for three bilingual call centers with over 180 employees to improve metrics by offering incentives.
• Lead project to re-design call center on time and on budget.
• Created and led a community involvement program for 80 employees.
• Provided supervisor level resolutions for distressed customers in three call centers.
• Trained an average of 15 employees every two weeks in customer service, policies, and procedures.
• Maintained and serviced complicated GTECH lottery and training equipment.

Pharr, Texas, United States

• Demonstrated excellent customer service skills by handling more than 50 calls per day in a national call center.

Bachelor Of Science - Bs, Textiles And Apparel; Retail Merchandising

Activities and Societies: Business Foundations Certificate - McCombs School of Business; Neiman Marcus Dream Team; Explore UT

Associate Of Arts (A.A.), Business Administration