Sapphire Window Cleaning, is a business established in Florida which specializes in luxury residential and commercial high rise rope access window cleaning among other services to assist on the maintenance of each property. Sapphire Window Cleaning maintains a meticulously process of labor, leading our company to be recognized as one of the most efficient, professional, and reliable in the industry.At Sapphire Window Cleaning, we are passionate about being the best at what we do. That passion has made us the industry leader in Rope Access Window Cleaning in the state of Florida. We aim high to deliver exceptional customer service and programs that make a difference, every day, for our clients, employees and communities we serve.Mission StatementTo provide superior quality residential and commercial high rise window cleaning service among other services. Educated to execute by rigorous safety procedures, knowledge-based maintenance, performance-based maintenance and smart maintenance while emphasizing in outstanding customer service achieving the highest level of satisfaction in the industry.Vision StatementOperating ethically and respectfully Nationwide and Worldwide. Leading by example in our industry and our society. Making our clients and employees proud to be part of Sapphire Window Cleaning.

Metro PCS (A TO Z Wireless) West Palm Beach, Florida 2015 - 2018General Manager (Authorized Dealer)Handle financial transactions and kept accurate bank records.Responsible 1 market (4 stores) closing monthly above market average within Metro PCS 5 Metrics.Responsible for stores allocation, inventory and sales representative training.Develop sales techniques, resulting in a 18% increase in sales, new activation and port-in lines.Develop promotions resulting in 10% increase of customer baseManaged P&L in 1 market Managed marketing techniques for company branding to ensure effective visibilityIn charge of quickly sending inventory to stores that were critically in need of inventory in occasions Responsible for product display and successful organizational operationsManage customer feedback, communications, and conflict resolutionResponsible for hiring, managing staff and supervising the quality of their performanceIn charge of currency to re-invest in current vendor or new vendorsAs a general manager develop sales technique resulting in the highest commission the company has seen in the past yearsManaged stores image, opening and closing of the storeManaged inventory management system of 32 stores In charge of payroll accounts in 6 different markets (90+ Employees)Managed deposits to ensure stable balance of bank accounts

Heaven’s Gates Self Storage Hattiesburg, Mississippi 2008 - 2009Facility Manager Managed facility and employeeHandle financial transactions and keep an accurate bankResponsible for financial transactions and inventory controlManage accounts receivable/collectionsProvide excellent customer serviceFront Desk Attendant