Ceren İmrek Email & Phone Number

Pymble, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales

-Support the customer by taking care of the relationship with him, both through e-mails and through calls-Being able to provide customer support by sharing accurate information on the product and its availability-Manage and monitor orders and manage changes until they are ready for delivery -Monitor and ensure billing documents are processed and sent to the customers -Handle and resolve customer service escalations (escalation point with the Customer Service Team in the Philippines)-Coordinate and execute return and replacement processes -Taking a proactive role to ensure the customer experience is positive from purchase to delivery -Ensure reliable and efficient execution of customer experience process -Strive for highest possible delivery performance -Improving the customer experience systems and processes

Analytics & Reporting- Responsible for corporate sales and top management reporting & analytics including lead management, target audiences and customer needs.Relationship Management- Acting as a link between sales and operations, forming business processes and developmentProcess Management- Follow up with regulation, sales, IT and marketing teams for contract management including system improvements and project development.

İstanbul, Türkiye

İstanbul, Türkiye

Bachelor'S Degree, Forest Engineer

Diploma Of Information Technology Front End Web Development

Diploma, Enterprise Resource Planning

Certificate Iv, Project Management

Bachelor'S Degree, Forest Engineer