Ceren Elif Sabuncu Email and Phone Number
Demonstrated professional experience of working in the SaaS and PaaS industry. Skilled in CX Strategy Leadership, Customer Experience Management, CX and Digital Transformation, Digital Channels Management, Design Thinking Methodologies, Sales Force Excellence and Business Planning.
Mowico
View- Website:
- mowico.com
- Employees:
- 9
-
Client Service ExecutiveMowico May 2020 - PresentIstanbul, Turkey-Taking ownership of sales-qualified leads from account managers and progressing those opportunities towards close/won, i.e. signed contracts)-Driving pipeline velocity through predictive customer contact and interactions-Forecasting and tracking sales stages in Salesforce and other tools to ensure accuracy and effectiveness-Talking to customers at different levels of the organization, resolving pain points and delivering value propositions-Executing on account plans on a daily basis -
Customer Service SupervisorGlovo Feb 2019 - Jan 2020Istanbul, Turkey-Developed and executed business strategy-Led external relations (schools, suppliers, companies)-Defined Products requirements, roadmap and strategy under financial and technological inputs and constraints- Re-engineered workflows and business processes- Designed a database to ensure clear data management from all business units- Maintained Source Data for Falcon 8X Options (Electronics, Avionics, Cabin System, Interior) -
Customer Service LeadUber Feb 2017 - Jan 2019Istanbul, Turkey- Led and built a successful team of 7 people in Istanbul - Crises & Relationship Management including social media and PR- Determining the performance metrics and encouraging the team to their goals- Collaborating with Marketing, Policy, PR, Legal, Compliance, Product and Operations teams- Reducing defect rate by conducting heavy analysis, creating automations and improving content -
Teaching AssistantEmerson College Mar 2015 - Jan 2017Massachusetts, United States-Providing support to faculty, as needed, to deliver online classes to students.-Assisting faculty in preparing and setting up the materials for classes.-Tracking student attendance and class schedules.-Attending all online classroom sessions, record notes from in-class lectures, and be aware of online content and interaction.-Assisting with posting assignments, editing and posting notes and/or slide shows for students as assigned.-Assisting faculty in evaluating student performance, including grading exams, quizzes, assignments, and papers-Providing and recording student grades for early warning, midterm reporting, and final grades according to established deadlines.-Assisting faculty in maintaining office hours. -Planning, scheduling, and facilitating review sessions for exams as requested by faculty.-Regularly coordinating with faculty to discuss assignments and classroom issues.
Ceren Elif Sabuncu Education Details
-
3.89 -
High School Diploma
Frequently Asked Questions about Ceren Elif Sabuncu
What company does Ceren Elif Sabuncu work for?
Ceren Elif Sabuncu works for Mowico
What is Ceren Elif Sabuncu's role at the current company?
Ceren Elif Sabuncu's current role is HR Business Partner at Mowico.
What schools did Ceren Elif Sabuncu attend?
Ceren Elif Sabuncu attended Emerson College, Ted İzmir Koleji.
Who are Ceren Elif Sabuncu's colleagues?
Ceren Elif Sabuncu's colleagues are Pelin Sophie Gürsel Perez, Margue Lebleu, Gonzalo Valezquez, Danny Cheliotis, Darcey Lawson, Isaac Remains.
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