During my six years experience within Emirates Airline I have gained a wide range of skills. The large international company prides itself on the globally recognised customer service teamed with multicultural employees. Everyday I interact with both customers and colleagues from a variety of diverse backgrounds. I always exercise cultural sensitivity and pride myself in the ability to communicate effectively and clearly on all levels, in a large variety of situations.My work requires working a range of mixed hours and shifts throughout the year; at work we have multiple deadlines to complete tasks within a certain timeframe, structured around the factors of the day. Within work I excel at strong levels of situational awareness, as a lot can change within a small time frame, constantly monitoring and responding to situations to ensure the safety for hundreds of other people. Including working proactively in groups or individually based tasks, as I enjoy taking on more responsibility.I was promoted to Business class after consistent hard work and outstanding performance recognised by excellent reports from colleagues and customers. With an impeccable record of on-time performance, low sickness days, and highly consistent monthly performance checks.Every year we have to complete annual exams, these are a massive part of our valid crew license, these were done via E-Learnings as well as a three day practical sessions.Throughout my time I have gained great understanding of brand value, development of work ethic, strong punctuality, flexible with working hours and above all excellent customer service skills.

Full courses completed on Wedding Planning and Events & Hospitality Management.

Full course on Events and Hospitality management roles.

My duties within Wickes was to drive sales and interests from the showroom floor or website and convert that into data on the systems, in turn create a designer room. This electronic booking system was used by myself to create records of the customer profile and their specifications. As this contained confidential, personal information regarding the clients, I was responsible to keep these secure under the Data Protection Legislation.I attended regular training courses, both E-Learning and practical courses to ensure everything remained up to date. I had to work to both personal targets and store set targets, this meant I had to ensure I had in-depth knowledge of all the products on sale. As well as taking overall responsibility fo the standards on our showroom, including the implementation of current promotions. Part of the promotion side was to contact perspective clients with emails, detailing the current promotion with links to the website for further information.

During my role as a Sales Assistant I was approached by senior management and informed of a new role opening within HR.This new role allowed me to provide clerical and administrative support to Human Resources supervisors, using internal systems, including compiling and updating employee records (hard and soft copies) as well as building rotas for each department. I was the liaison between HR and employees, ensuring smooth communication and prompt resolution of requests and questions. I assisted in the set up of instore displays for sale events, this was great because I could use my art based skills to create enticing, engaging but informative displays for customers.Reason for leaving / wanting to leave