• Completed D365 Implementations from Blueprint to Go-Live.• Lead requirements gathering workshops with stakeholders and product owners.• Designed and executed automations (cloud flows, workflows, business rules).• Maintained backlog, wrote and reviewed user stories and tasks.• Ran daily scrum sessions, sprint reviews, and retrospectives.• Developed and executed business unit and security role design.• Delivered presentations to stakeholders to demo development and collect feedback.• Developed training documents and delivered knowledge transfers to end users.• Conducted user acceptance testing and bug resolution.• Completed hand off from development team to managed services.

• Oversaw day-to-day operations of over 200 retail locations and 250 affiliates.• Assisted with development of Power Apps to streamline process and consolidate systems.• Supported implementation of Power Apps, delivering training, and collecting user feedback to recommend future enhancements.• Developed cut-over strategy for implementation of new payroll system. • Provided technical support to end users and answered policy questions.• Performed investigations into inventory discrepancies

• Provided staff training and evaluations for compliance with state regulations.• Delivered formal driver education in classroom based on MVA approved curriculum.• Fulfilled MVA required formal behind-the-wheel education for new drivers.• Evaluated student performance and recommended tactics for practice as improvement.• Managed supply requests and vehicle maintenance requirements.

Answered incoming phone calls for General Reservations.Assisted customers and determine their reservation needs then create or change reservations.Created and maintained customer profiles in the Carey software.Communicated with subsidiaries, Licensees, and Alliance Partners for services outside of local area.

Provided appropriate support to students under the direction of a special education teacher.Communicated and documented student progress.Set up and adapted materials, equipment, and assistive devices for use by student(s) as directed. Facilitated student progress toward independence as appropriate.Monitored and assisted students in meeting IEP goals and objectives.Carried out emergency action plans for designated student(s).Assisted students with classroom accessibility. Prioritized work assignments appropriately.Demonstrated support for the organization and its goals; accepted constructive criticism.Demonstrated working knowledge of English, spelling, vocabulary and mathematics.Maintained confidentiality of student information.

Provided goal-directed and task-oriented intervention developed on an individualized basis.Used home and community environments as a learning experience and opportunity to illustrate and model alternative behaviors.Assisted individuals and families achieve successful home and community interactions through structured support, reinforcement modeling, and behavior management, as evidenced in written progress notes.Provided transportation and accompanied the individual to non-medical services, as necessary to the Treatment Plan.

Manually audited 300+ reservations dailyCollaborated with internal clients and account managers to maintain accounts receivable.Ensured customers were billed correctly for services renderedIssued invoices and distributed them electronically or by mailCommunicated with customers to answer questionsResolved discrepancies between quotes and invoicesRequested pending invoices from subsidiaries and franchise partners

Tracked and managed inventoryCreated schedules based on salesBuilt and maintained clientele Implemented updated corporate policyProvided excellent customer serviceProcessed repair requests