Ceri Herd Email & Phone Number

United Kingdom

Client Relations: Maintain strong relationships with key clients, keeping them informed of project progress and ensuring their needs are met. Act as a liaison between clients and internal teams, effectively communicating issues and solutions.Support: Provide expert troubleshooting and support for our content management system (Craft CMS) and integrated.

Fleet, Hampshire

Internationally exhibited artist. Accepted in the Click Pro community by a panel of judges. Contributing artist for Cavan Images (stock photography). Creatively capturing families, landscape and nature. Providing editing and constructive criticism services for other photographers. Working with online photographic communities.

Remote, UK

Customer support role utilising Live Chat, Intercom and social media to assist photographers with their online gallery and portfolio system, Pass, and product orders. I am responsible for processing profit payments and handling PayPal disputes. Liaising with photographers, their clients, as well as B2B contacts, in this role it is essential to understand.

 Responsible and accountable for audience numbers and the customer experience for >400 events per year and for all audience communication. Successfully implemented a number of initiatives to encourage repeat bookers, increased interaction and loyalty. Box Office Manager, overseeing all operations and temporary staffing, liaising with visiting companies.

 Project-based initiatives looking at the wider community and improving their experience with/at the RCM. Box Office Manager – issuing reports, creating events, influencing which events are ticketed and sold atwhat price, training, user support. Responsibility for administration, security and trouble-shooting for fundraising and contact database.

 Wide-ranging project-based position Box Office research and implementation Administration and assistant for community projects – gamelan workshops and RCM’s first junior summer school Business consultancy/liaison Frank Bridge Bequest administrationKey Successes: Leading Box Office project from recommendations to senior management to full.

Unpaid degree placement

Ma, Cultural Policy & Management

Awarded MA with distinction Thesis topic: Addressing the funding gap through customer relationship management - strategies to utilise.

Bmus, Music, Specialising In Arts Administration & Management

Education record