Senior Business Improvement Specialist
Current
Sep 2024 - Present
AeroLeads people directory · profile
Ceri Williams Email & Phone Number
Delivering lasting change by inspiring an improvement culture and radically re-designing processes.
at
NHS Property Services Ltd
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Delivering lasting change by inspiring an improvement culture and radically re-designing processes.
Location
United Kingdom
Company size
Who is Ceri Williams? Overview
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Quick answer
Ceri Williams is listed as Delivering lasting change by inspiring an improvement culture and radically re-designing processes. at NHS Property Services Ltd, a with 1181 employees, based in United Kingdom. AeroLeads shows a matched LinkedIn profile for Ceri Williams.
Ceri Williams previously worked as Senior Business Improvement Specialist at Nhs Property Services Ltd and Global Process Architect at Bt. Ceri Williams holds Diploma Lego Serious Play Workshop Design & Facilitation from Rasmussen Consulting.
Company email context
Email format at NHS Property Services Ltd
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NHS Property Services Ltd
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Profile bio
About Ceri Williams
An innovative business improvement consultant with a proven track record of delivering results.I am on a never ending journey to improve customer experience and maximise business efficiency.My key skills include :- Lean Transformation - Behavioural Change- Transformation Process Systems - Lego Serious Play- Visual Storytelling
Current workplace
Ceri Williams's current company
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Nhs Property Services Ltd
12 roles
Ceri Williams work experience
A career timeline built from the work history available for this profile.
Mar 2020 - Sep 2024
Business Improvement Consultant
BT Group, Billing Transformation & Customer Experience TeamUsing Lean Six Sigma & Agile methodologies to improve business performance and customer experiences. Significant use of technical & analytical skills whilst embracing new / emerging technologies.
Apr 2017 - Mar 2020
Business Improvement Consultant
BT Group (Flexible Resource Unit - Specialist Internal Consultancy Team)Identification and scoping of business improvement opportunities for BT Group Billing. Delivered projects that were business critical & progressed stalled projects that required specialist technical skills.
May 2016 - Mar 2017
Business Improvement Consultant
BT Consumer, Reporting & AnalysisPrimary interface and owner for Customer Experience & Service requests. Requests ranged from CEO & Board level actions, delivery of complex projects, MIS design & automation, BT Annual Report. Owned 3rd Party & Supplier Engagement (incl. Tableau, Oracle, Microsoft, LRQA, PWC & Accenture).
Apr 2010 - Apr 2016
Business Improvement Consultant
BT Consumer Sales TransformationOperational lead for KPI Creation & Performance Reporting. Led key projects, including an Industry & BT Award winning Sales Manager Kitbag which drove Sales KPI from 63% to 81.5% in just 14 weeks.
Jul 2009 - Mar 2010
Business Improvement Consultant
BT Consumer, Sales OperationsLed the development & creation of advisor breakage report that quantified, prioritised & aligned improvement opportunities. Then drove & recognised the benefits.
Sep 2008 - Jun 2009
Commercial & Operations Manager
BT Enterprises (Redcare)Owned end to end business transformation for Growth Markets (£39m channel). Promoted to Sales Order Processing Operations Owner (£63m channel). Owned Growth Market P&L.
Jan 2002 - Aug 2008
Internal Auditor & Senior Process Engineer
Managed creation & documentation of 100+ processes that went on to successfully pass External Audit
Sep 2001 - Nov 2001
Senior Business Analyst
Ownership & delivery of new reporting structure for top 150 customers ($3B AUS per annum)
Dec 2000 - Aug 2001
Senior Analyst, International Commercial Management
Mci Worldcom
Creation & development of pricing structures (European & Asia Pac Markets)
May 1998 - Nov 2000
Market & Pricing Analyst
Automation of non-standard pricing process & delivery of non-standard pricing proposals
Sep 1996 - Apr 1998
Team & coworkers
Colleagues at NHS Property Services Ltd
Other employees you can reach at property.nhs.uk. View company contacts for 1181 employees →
JH
Joanne Harris
Colleague at Nhs Property Services LtdUnited Kingdom
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AD
Adam Dyer
Colleague at Nhs Property Services LtdLondon, England, United Kingdom
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LW
Lucy Woodall
Colleague at Nhs Property Services LtdDudley, England, United Kingdom
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GR
Gary Reynolds Miheem
Colleague at Nhs Property Services LtdUnited Kingdom
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MH
Matthew Harding
Colleague at Nhs Property Services LtdRadcliffe, England, United Kingdom
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VH
Val Hudson
Colleague at Nhs Property Services LtdFarnborough, England, United Kingdom
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JH
John Horne
Colleague at Nhs Property Services LtdSouthampton, England, United Kingdom
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CG
Cate Grimes
Colleague at Nhs Property Services LtdGreater Preston Area, United Kingdom
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PK
Patrick Keeble
Colleague at Nhs Property Services LtdTruro, England, United Kingdom
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JH
Julie Harley
Colleague at Nhs Property Services LtdDarlington, England, United Kingdom
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Joanne Harris
Colleague at Nhs Property Services LtdUnited Kingdom
View →
AD
Adam Dyer
Colleague at Nhs Property Services LtdLondon, England, United Kingdom
View →
LW
Lucy Woodall
Colleague at Nhs Property Services LtdDudley, England, United Kingdom
View →
GR
Gary Reynolds Miheem
Colleague at Nhs Property Services LtdUnited Kingdom
View →
MH
Matthew Harding
Colleague at Nhs Property Services LtdRadcliffe, England, United Kingdom
View →
VH
Val Hudson
Colleague at Nhs Property Services LtdFarnborough, England, United Kingdom
View →
JH
John Horne
Colleague at Nhs Property Services LtdSouthampton, England, United Kingdom
View →
CG
Cate Grimes
Colleague at Nhs Property Services LtdGreater Preston Area, United Kingdom
View →
PK
Patrick Keeble
Colleague at Nhs Property Services LtdTruro, England, United Kingdom
View →
JH
Julie Harley
Colleague at Nhs Property Services LtdDarlington, England, United Kingdom
View →
13 education records
Ceri Williams education
Diploma Lego Serious Play Workshop Design & Facilitation
Rasmussen Consulting
Foundation & Advanced Tableau Development
Tableau
Data Visualisation & Dashboard Design
Microsoft
Oracle Business Intelligence & Dashboards
Oracle University
Advanced Excel Vba & Programming
Lean Six Sigma Black Belt
Renault Nissan Institute
Iso9001 Internal Auditor
Lrqa
Change Management
Business Mathmatics
The Chartered Institute Of Management Accountants
Busines Economics
The Chartered Institute Of Management Accountants
Strategic Marketing
Bsc (Hons) Product Management, 2.Ii
Lean Six Sigma Master Black Belt Certification
Claudius Consulting
FAQ
Frequently asked questions about Ceri Williams
Quick answers generated from the profile data available on this page.
What company does Ceri Williams work for?
Ceri Williams works for NHS Property Services Ltd.
What is Ceri Williams's role at NHS Property Services Ltd?
Ceri Williams is listed as Delivering lasting change by inspiring an improvement culture and radically re-designing processes. at NHS Property Services Ltd.
Where is Ceri Williams based?
Ceri Williams is based in United Kingdom while working with NHS Property Services Ltd.
What companies has Ceri Williams worked for?
Ceri Williams has worked for Nhs Property Services Ltd, Bt, Alcoa, Telstra, and Mci Worldcom.
Who are Ceri Williams's colleagues at NHS Property Services Ltd?
Ceri Williams's colleagues at NHS Property Services Ltd include Joanne Harris, Adam Dyer, Lucy Woodall, Gary Reynolds Miheem, and Matthew Harding.
How can I contact Ceri Williams?
You can use AeroLeads to view verified contact signals for Ceri Williams at NHS Property Services Ltd, including work email, phone, and LinkedIn data when available.
What schools did Ceri Williams attend?
Ceri Williams holds Diploma Lego Serious Play Workshop Design & Facilitation from Rasmussen Consulting.
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