Amanda Henson Email and Phone Number

PRINCIPAL DUTIES AND RESPONSIBILITIES: · Provide project management for EHR readiness and implementation projects.· Drives project implementation(s) to be on time, on budget, on schedule and fully adopted by clinicians and staff.· Manages project issues, risks, and resources.· Drive EHR-related best practice project management methodologies for EHR adoption.· Perform specialized, integrated, information system analysis, design, test for implementation(s).· Complete system design for implementation and optimization of EHR modules.· Supports go-live, ongoing maintenance and enhancements.· Population Health Management.· Manages communication between all third-party vendors.· Analyze data within the EMR to assist staff and providers in compliance programs and standards.· Meaningful Use data quality and yearly attestation.· Manage and maintain all third-party applications (ex. Dragon, Lab interfaces, EDI services etc.)· Create, utilize and implement customized training curriculum to train and instruct the physician’s office staff on the use the features of the electronic practice management and electronic medical records software effectively.· Supports integration and architecture requirements for affiliated medical health information exchange (HIE).· Knowledge on how to customize EHR templates and create documents with document builder software.· Extensive knowledge on medical record, HIPAA, and security laws.· Constant analysis of schedule productivity.· Directly and remotely support the physicians and physician office staff in the use of the software.· Conduct weekly, monthly and annual audit of provider documentation, and EHR related policies and procedures.· May refer to senior level staff for assistance with higher level problems that may arise.· Escalates issues to supervisor/manager for resolution, as deemed necessary

McLaren Health Care (Atos) June 2018-May 2019Cerner Millennium Enterprise Registration and Scheduling Application Analyst• Work Go Live and Post Go Live Reg & Sched P.O.B. Ticket Que Daily (Examples Below)o Physician Schedule Templateso Registration Conversation Design Enhancements (Win 32 & CPM)o Custom Start, Finish and Interfield Rules (Win 32 & CPM)o Flexing Scheduling Ruleso Customizable Code Sets, Code Value Grouping, Creating New Code Valueso Capacity Management Design, Build and End User Assistance• Customized Training Provided to Team Members and End Users (Examples Below)o Created Training Materials and Provided Training to Coworkers on Common Data Modelo Created Training Materials and Provided Training to Coworkers on Writing Custom Ruleso Created Training Materials and Provided Training to Coworkers on Adding Blocks to Scheduleso Created Training Materials and Provided Training to Coworkers on Adding Custom Fields to Conversationso Created Training Materials and Provided Training to Coworkers on Training End Userso Created Training Materials and Provided Training to End Users on the Functions and How to Use: PMOffice, SCHAPTBOOK, RevCycle

• Applied IS principles and practices to systematically interpret functional requirements into application design and the ability to communicate technical issues to non-technical customers• Evaluated, designed, coded, tested, and implemented custom or vendor supplied systems software to effectively respond to the business and clinical requirements• Participated in the design and process changes regarding to the Registration Electronic Medical Record• Designed applications leveraging best practice configuration to meet business and functional requirements• Analyzed and resolved complex issues that impacted the Registration Electronic Medical Record following service level agreement timeline • Provided application support and participated in on call rotation • Developed and coordinated comprehensive test plans• Documented all work per IT standards and processes including change management• Assisted and coordinated in the documentation of systems policies and procedures as well as training materials

• Provided primary daily support and education for Registration, Scheduling and Rev Cycle users• Educate users on daily basis at point of care, but also served as chief instructor for classroom training and virtual training for both new users, and review sessions for existing users at all positions• Assist users with creation of “Favorites,” Cerner dot phrases, and Dragon shortcuts• Created customized curricula for specific user groups from the multiple departments including but not limited to Reg, Sched, Patient Access, Revenue Cycle, Nursing, Capacity Management• Functioned as liaison between users and Medical Director Informatics• Acted as troubleshooter when issues arise, quickly gathering required information and providing workaround for users to continue• Assisted with application configuration as part of implementation, support and upgrade processes

• Researched and resolved Customer Support Center Tickets including major application upgrades• Worked closely with operations to modify the Cerner system for any registration or scheduling changes, enhancements, or break/fix solutions• Creates Tip Sheets/How To Documentation, when applicable, to support new functionality of system, workflow modifications, or modifications to current build/design• Designs solutions for applications and prepares the appropriate documentation• Developed conversion plans, policies and procedures and training plans• Skills in utilizing MS Office Suite, MS Project, database management, scripting, flowcharting and project management tools

• Performed highly specialized, integrated, complex information system analysis• Design, test, and integration• IT project management• Documented process flows including existing and future process flow improvements• Defined all interface requirements• Completed system design for implementation and optimization of EHR modules• Conducted unit, system tests and integration tests• Participated in the design and process changes regarding to the Registration Electronic Medical Record• Designed applications leveraging best practice configuration to meet business and functional requirements• Analyzed and resolved complex issues that impacted the Registration Electronic Medical Record following service

• Utilized in-depth knowledge of information systems and patient care practices; providing computer- based training to clinicians• Participated in the assessment of clinicians’ needs in the area of computer-related education, training and equipment including detailed information directly from clinicians regarding their needs• Communicated directly with the clinicians and provided them with direct feedback regarding clinical system related issues in order to ensure they receive the highest level of customer service, which will support them in their day-to-day activities• Collected data and channeled information related to problems or potential problems within clinical systems to the staff of various departments as appropriate• Served as a resource to the clinicians with regards to the use and workflows within clinical system applications in support of patient care

• Dealt with health system interfaces including ADT, clinical information • Handled multiple subprojects with separate components including technical and user driven • Experienced working with EMR (electronic medical record) systems include the sending of orders and posting of results • Implemented systems and processes for downtimes and disaster recovery • Provided Cerner Application Testing and additional Radiology (xray, CT and MRI) • Familiarity with Cerner Terminology and laboratory terminology including specimen types, allowable values, linarites, antigens, antibodies, etc • Established the steps required to implement the upgrade Reg/Sched software systems including consolidating multiple systems• Communicated with Radiology and other ancillary departments to lead in the implementation process required for their being properly prepared for the multiple changes such as interface changes, upgrades including training and testing• Coordinated the activities of vendor staff, EITS staff and Reg/Sched staff in the system change and upgrade preparatory tasks• Coordinated all testing for the upgrade and changes including vendor validation, functionality and and interface testing• Created a Go Live Site Activation Document to account for all timed tasks from start to finish in preparation for Cutover and Go-live activities to be followed on the implementation date• Coordinated of downtime and disaster recovery testing for Reg/Sched and ancillary systems

• Consulted with stakeholders to determine system requirements• Configured customized system solutions that meet business needs and specifications• Implemented design by utilizing development languages and tools per design specs• Diagnosed and troubleshoot problems and provide support as necessary• Developed and executes test plans (unit testing)• Managed and maintained daily business system processes and documenting processing requirements and system functions• Managed system change requests and troubleshoot system performance• Followed organizational defined code management processes

• Responded to user problems by listening, clarifying and responding within scope of responsibility.• Explained new technologies and presents deliverables to customers• Analyzed chain of events and establishes procedures and/or detailed specifications. Troubleshoots most application problems independently• Wrote fundamental documentation in a clear, concise manner and according to standards. Shares knowledge effectively within the work team• Selected an approach or procedure for addressing a work task with general direction and progress reviews by supervisor• Supported utilization of standard workflows and maintains strong knowledge of standardized system requirements• Applied basic understanding of the principles of information technology, and critical analysis with working knowledge in one or two technology environments

• Performed at an independent level at providing systems analysis with use of informatics skills to support functions throughout the Enterprise Suite of applications• Maintained and designed databases and assisted with system design and implementations• Performed a variety of cross-functional information systems analysis and functions on multiple systems• Analyzed and resolved system related problems• Responsible for managing multiple projects including planning and implementation and ongoing development, maintenance and data integrity of clinical and business systems• Understands network operating systems, how those systems are utilized and how they work with the software applications• Understands host-based systems and related interfaces, data exchange, flow, content, testing and troubleshooting and how they are utilized within the context of the network

• Training future Registration and Scheduling analysts in Cerner Millennium fundamentals• Working with Registration and Scheduling staff to evaluate current workflow processes• Train Reg and Sched end users in EMR System• Cerner Millennium Enterprise Registration, Scheduling and SurgiNet Consultant• Provided five or more years of experience in core discipline in the healthcare industry• With heavy focus in Registration, Scheduling, iView, Remedy and SurgiNet• Intimate knowledge of business areas, especially those represented on team.• Assisted in leading information services projects• Gave formal presentations• Demonstrated leadership experience by developing and maintaining Cerner applications

• Troubleshot system issues to resolution or escalation to vendor• Monitor and Tracked backend jobs and interfaces to ensure efficient operations• Provide after-hours “on-call” support to troubleshoot and resolve system issues• Collaborated and worked with outpatient sites on new development of future state workflows leveraging Cerner’s standards• Educated end users on design recommendations and configuration tasks to ensure their understanding and knowledge of maintaining ambulatory workflows and content long term• Adhered to change management process for break fix and any system changes• Performed system testing to ensure that all product functions work as designed• Assisted with internal training and rollout activities• Provided assistance with determining test scenarios to assure extensive test of all Cerner solutions• Provide support for the correct operational and clinical processes aligned with client’s best practices

• Functional SME support to end users• Provided expertise on Cerner programs and applications• Gave Application functional, regression, and integration testing• Test planning, designing test cases, test execution, error reporting, analysis and error verification• Test procedure and test case preparation, defect tracking and monitoring using IBM Jazz• Test data creation• Development of test strategy• Test environment build out support

• Provided onsite production support for Cerner Millennium Enterprise Registration Management• Experience in support of Cerner - EMPI – Enterprise Master Patient Index, Cerner – RRD – Remote Report Distribution, Cerner ERM – Custom Rules• Assigned incident and request tickets and participated in a 24/7 on call rotation• Other responsibilities included supporting projects, including but not limited to Code Upgrades and• testing and implementations• Assist client undergoing Millennium implementation with operational preparedness for go live and beyond• Provide process and workflow advisement; operational overview of all revenue cycle departments• Financial metric monitoring• Road mapping• Future optimization• Executive leadership

Program Manager; May 2010 – September 2011• Initiated, improved and established long-term client relationships resulting in increased client bookings and revenue• Took initiative to improve and create processes that resulted in increased efficiency and streamlined work efforts• Achieved recognition from clients and leadership for outstanding work efforts and dedicationClient Instructor/Delivery Consultant; September 2008- July 2010• Continued to successfully deliver Knowledge Works courses earning 3 Client All Star Awards, 2 Night On the Town Achievements and 1Golden Key recognition• Took initiative to design, develop and present to New Business Development Team a revenue generating Soft Skills Communications Program. Reference the following link and the Soft Skills & Communications Power Point for further details: https://www.ucern.com/docs/DOC-15430• Onboarding Lead, Physician Access Team- Carolinas HealthCare SystemClient Instructor/Interim Curriculum Manager, January 2008 – September 2009• Delivered multiple Millennium Fundamentals and Knowledge Works courses • Served for over 6 months as the Interim Curriculum Manager while still delivering courses where 12 new CHC preconference workshops were developed and delivered with an average client satisfaction score of 4.5 and generated over $65,000 in revenue• Demonstrated expertise in project management, client satisfaction and training development and deliveryDelivery Consultant, Cerner, September 2008 – January 2008• Successfully attended and completed Cerner’s four month Delivery Consultant Program.• Exceeded Expectations by receiving above average training completion score and exceptional performance evaluations that resulted in advanced placement within Cerner at time of training completion.• Delivered immediate value to Cerner by training fellow Delivery Consultants in the art of effective communications.• ACE Team Lead North Kansas City Hospital, Cerner Millennium Fundamentals

• Drove organization change through design and delivery of A1C Champion Diabetes training program.• Ensured the quality of companywide training through needs assessments, curriculum design, qualifying instructors, delivery of training materials, and utilization of learning reinforcement strategies.• Provided feedback to volunteers, company leaders and one-on-one coaching to employees on a daily basis• Designed an effective training strategy and develops the company training department• Created and development of all training materials including trainer auditing guides, participant materials, and survey systems• Facilitated the planning and delivery of programs and strategies jointly with local and corporate stakeholders• Managed plans, coordinates, and directs all training activities designed to promote continuous service• Designed and implement policies and procedures to ensure that training quality standards are met• Managed all site Training Managers and responsible for overall team onsite, cross-site and cross functional Trainers to meet the client specific requirements

• Coordinated with Subject Matter Experts (SME) to design curriculum for communications training program, including: needs analysis, development, alpha and beta testing, redevelopment and delivery of final curriculum• Interpreted current processes/standards and developed new or redesigned processes/standards based• on management initiatives• Specialized in designing, developing and training Communications Degree Program utilizing adult• learning principles, including: Basics Communications skills, Presentation skills and Conflict• Management courses resulting in increased employee development and productivity

• Managed district office including; training development and delivery to Volunteer Recruitment• Coordinators(VRC) and supervision of staff to highest level of performance• Responsible for planning and budget maintenance and general district oversight, including: training employees• Recruitment and retention and organized and executed the planning of all major district fundraising• events• Took initiative to establish successful long-term client relationships and build upon existing ones that• Generated a $100,000 increase in fundraising revenue over previous year

• Conducted and supervised initial and ongoing training and development for 911 operators• In charge of training program committee including taking initiative to write 911 Operator policy and• procedure manual• Created innovative database entry system utilizing Microsoft Access and Excel to easily and• Efficiently• maintain and modify officer & operator training records• Liaison between citizens, officers, medical, fire and administrative personal for 24 law-enforcement• agencies