Jose Cervantes

Jose Cervantes Email and Phone Number

NOC @ Federal Reserve | UNT Dual Degree BS in Computer Science & Criminal Justice | First Generation USMC Veteran & College Graduate @ Federal Reserve System
washington, district of columbia, united states
Jose Cervantes's Location
Dallas-Fort Worth Metroplex, United States
About Jose Cervantes

Former US Marine. Dedicated, disciplined, with impeccable attention to detail, and the ability to work independently as well as coordinate with a team. Interested in programming and cybersecurity. Constantly looking for ways to apply the knowledge and experience obtained while pursuing my education and in my past job experiences.

Jose Cervantes's Current Company Details
Federal Reserve System

Federal Reserve System

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NOC @ Federal Reserve | UNT Dual Degree BS in Computer Science & Criminal Justice | First Generation USMC Veteran & College Graduate
washington, district of columbia, united states
Website:
selectminds.com
Employees:
2260
Jose Cervantes Work Experience Details
  • Federal Reserve System
    National Operations Center
    Federal Reserve System Jun 2022 - Present
    Dallas, Texas, United States
    • Provides various services for the network and compute disciplines in support of mission critical financial applications residing on complex infrastructures consisting of client server and cloud technology.• Supports multi-platform environments, UNIX and Windows Operating Systems, and performs highly complex network diagnosis and restoration activities, production support tasks which include the monitoring of production batch cycles and assists in the execution of in support of customer application testing and mission criticalbusiness continuity testing.
  • Apple
    Apple College Program
    Apple Jun 2020 - Jul 2022
    Dallas, Texas, United States
    • Pursuit my BS Computer Science under the Apple College Program. The Apple College Program mentors the selected students while working for Apple. Upon enteringsenior year and ready to graduate, the Apple College Program shifts the student role into the selected degree discipline if one elects to pursuit the educationexperience upon graduating and earning employment with Apple in Cupertino Headquaters.• Trained in Mac+ which entails macOS, iOS, iPadOS, watchOS, and accessories such as AirPods, Beats Headphones.• Certified in Apple's operating systems ecosystem, macOS, iPadOS, iOS, tvOS, and watchOS.• Backend Development - Assisted with the development of the features that Apple users love (such as Siri) by presenting data to the user-facing applications.• Core OS - Assisted with the design and development of core technologies that deployed across all Apple product areas including the iPhone, iPad, Watch, MacBook,iMac, Apple TV, and audio accessories.• Web Development - Assisted with building web-based tools and applications to improve products and for the customers. Provided input for crafting the direction ofApple products by considering the architecture, performance, testing, design, and implementation.
  • T-Mobile
    Technical Support Representative
    T-Mobile Nov 2018 - Jun 2020
    Richardson, Tx
    • Contributed to the successful launch of T-Mobile's TVision by providing technical support and troubleshooting assistance to the team and customers.• Utilized technical expertise in troubleshooting software and hardware problems to address customer concerns promptly and efficiently.• Provided beneficial professional technical support to clients on any hardware and/or software related issues.• Collaborated with developers to identify and resolve application issues, leading to a 20% enhancement in application performance and user satisfaction metrics.• Deployed OTA software security patching updates to customers TVision hardware.
  • Cornerstone Pediatric Therapy
    Medical Interpreter
    Cornerstone Pediatric Therapy Jul 2012 - Jan 2019
    Carrollton, Tx
    • Provide assistance to therapists with English to Spanish interpreting to improve the quality of communication between therapist and patient.• Assisted therapists with Spanish speech therapy in articulation with the patients.
  • Ups
    Management
    Ups Aug 2015 - Nov 2018
    Dallas-Fort Worth Metroplex
    • Directed a team of 20+ employees, overseeing daily operations and maintaining compliance with UPS policies and procedures, leading to a 15% increase in efficiencywithin the department.• Collaborated with cross-functional teams to optimize workflow processes and achieve productivity goals in line with company objectives.• Fostered collaboration by leading cross-functional teams, enhancing communication and cooperation among departments.• Utilized technical skills in data analysis and budget management to drive continuous improvement in operational efficiency and employee training programs.
  • Comet Cleaners Franchising
    Customer Service Manager
    Comet Cleaners Franchising May 2010 - Jul 2012
    Rockwall, Tx
    • Issued receipts, refunds, credits, and change due to customers.• Offered customers carry-out service at the completion of transactions.• Counted money in cash drawers at the end of shifts to ensure that amountswere correct and that there was adequate change.• Answered customers' questions, and provided information on proceduresand policies.• Greeted customers entering establishments.
  • United States Marine Corps
    Infantry
    United States Marine Corps Jun 2007 - Jul 2011
    Twentynine Pals, Ca
    • Opposed members of enemy ground forces to destroy or captureenemy forces, using rifle, during combat and training operations while serving as a member of an infantry unit.• Constructed field fortifications, including wire entanglements and roadblocks, using handtools, barbed wire, and lumber.• Camouflaged combat equipment and weapons, using items such as paint, nets, leaves, and brush.• Examined equipment and weapons to detect malfunctions.• Executed daily operations of patrolling, ambush attacks, clearing rooms and strategies to defeat the enemy.

Jose Cervantes Skills

Python Java Bilingual Customer Service C++

Jose Cervantes Education Details

Frequently Asked Questions about Jose Cervantes

What company does Jose Cervantes work for?

Jose Cervantes works for Federal Reserve System

What is Jose Cervantes's role at the current company?

Jose Cervantes's current role is NOC @ Federal Reserve | UNT Dual Degree BS in Computer Science & Criminal Justice | First Generation USMC Veteran & College Graduate.

What schools did Jose Cervantes attend?

Jose Cervantes attended Npower, University Of North Texas, Dallas College, Dallas College.

What skills is Jose Cervantes known for?

Jose Cervantes has skills like Python, Java, Bilingual, Customer Service, C++.

Who are Jose Cervantes's colleagues?

Jose Cervantes's colleagues are Sherry Geissert, Alice Lingerfelt, Raye Fox, Potchko D'vinko, Chris Gorey, Carol Roberts, Glenda Hatch.

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