Jose Cervantes Email & Phone Number

Texas, United States

Dallas, Texas, United States

• Provides various services for the network and compute disciplines in support of mission critical financial applications residing on complex infrastructures consisting of client server and cloud technology.• Supports multi-platform environments, UNIX and Windows Operating Systems, and performs highly complex network diagnosis and restoration activities, production support tasks which include the monitoring of production batch cycles and assists in the execution of in support of customer application testing and mission criticalbusiness continuity testing.

Dallas, Texas, United States

• Pursuit my BS Computer Science under the Apple College Program. The Apple College Program mentors the selected students while working for Apple. Upon enteringsenior year and ready to graduate, the Apple College Program shifts the student role into the selected degree discipline if one elects to pursuit the educationexperience upon graduating and earning employment with Apple in Cupertino Headquaters.• Trained in Mac+ which entails macOS, iOS, iPadOS, watchOS, and accessories such as AirPods, Beats Headphones.• Certified in Apple's operating systems ecosystem, macOS, iPadOS, iOS, tvOS, and watchOS.• Backend Development - Assisted with the development of the features that Apple users love (such as Siri) by presenting data to the user-facing applications.• Core OS - Assisted with the design and development of core technologies that deployed across all Apple product areas including the iPhone, iPad, Watch, MacBook,iMac, Apple TV, and audio accessories.• Web Development - Assisted with building web-based tools and applications to improve products and for the customers. Provided input for crafting the direction ofApple products by considering the architecture, performance, testing, design, and implementation.

Richardson, Tx

• Contributed to the successful launch of T-Mobile's TVision by providing technical support and troubleshooting assistance to the team and customers.• Utilized technical expertise in troubleshooting software and hardware problems to address customer concerns promptly and efficiently.• Provided beneficial professional technical support to clients on any hardware and/or software related issues.• Collaborated with developers to identify and resolve application issues, leading to a 20% enhancement in application performance and user satisfaction metrics.• Deployed OTA software security patching updates to customers TVision hardware.

Carrollton, Tx

• Provide assistance to therapists with English to Spanish interpreting to improve the quality of communication between therapist and patient.• Assisted therapists with Spanish speech therapy in articulation with the patients.

Dallas-Fort Worth Metroplex

• Directed a team of 20+ employees, overseeing daily operations and maintaining compliance with UPS policies and procedures, leading to a 15% increase in efficiencywithin the department.• Collaborated with cross-functional teams to optimize workflow processes and achieve productivity goals in line with company objectives.• Fostered collaboration by leading cross-functional teams, enhancing communication and cooperation among departments.• Utilized technical skills in data analysis and budget management to drive continuous improvement in operational efficiency and employee training programs.

Rockwall, Tx

• Issued receipts, refunds, credits, and change due to customers.• Offered customers carry-out service at the completion of transactions.• Counted money in cash drawers at the end of shifts to ensure that amountswere correct and that there was adequate change.• Answered customers' questions, and provided information on proceduresand policies.• Greeted customers entering establishments.

Twentynine Pals, Ca

• Opposed members of enemy ground forces to destroy or captureenemy forces, using rifle, during combat and training operations while serving as a member of an infantry unit.• Constructed field fortifications, including wire entanglements and roadblocks, using handtools, barbed wire, and lumber.• Camouflaged combat equipment and weapons, using items such as paint, nets, leaves, and brush.• Examined equipment and weapons to detect malfunctions.• Executed daily operations of patrolling, ambush attacks, clearing rooms and strategies to defeat the enemy.

Certifications, Comptia Itf+ And Comptia A+

Dual Bachelor Of Science - Bs Degrees, Computer Science & Criminal Justice

Associate Of Science - As, Computer Science

Associate Of Arts And Sciences - Aas, Criminal Justice