With almost 6 years of experience in customer success and account management, I excel in driving customer satisfaction, retention, and revenue growth. As a Senior Account Manager at Solera, I oversee a high-value portfolio with an ARR of $11.2 million. I consistently surpass Net Revenue Retention (NRR) and Renewal targets, achieving over 120% of goal in the first half of 2024. My strategic approach to renewals and upselling has led to a 75% increase in upsell ACV over the past year.My professional journey began as a Customer Service Team Lead at Hospice Source, where I developed a solid foundation in team leadership, process improvement, and customer support. Managing a team of 8-12 representatives, I played a key role in streamlining operations, training new staff, and ensuring billing accuracy.