• Support EPIC Go-Live implementation and Post Go-live maintenance.• Completed and managed EMP and SER by building and assessing the correct template and blueprints.• Completed user (EMP/SER) record build and linked.• Performed Export/Import for more than 30,000 end users.• Data analysis of reports and exports for validation of information for providers SER/EMP Pre and Post Go-Live.• Data Courier information as required through different environments.• Maintain login lab surveys and correct end users appropriately according to the information provided.• Run reports to verify EPIC system is maintained uncorrupted.• Weekly audit for unauthorized changes to EMP and SER.• Reviewed Daily training reports to provide access to end users who completed training.• Maintain tickets/requests submitted by end users by investigating and solving them in a timely manner.• Maintained and verified providers from the unverified providers report.• Managed SER Interface Error Workqueue• Update and maintain termed users EMP and SER.Environments: DOS command prompt, Active Directory, TEXT, Hyperspace, FileZilla, Orion, Sherlock, Microsoft Office (Word, Excel, Outlook, OneNote, PowerPoint, Forms), SailPoint, SharePoint, GPS Training, MSOW, Workfront, Service Now, Jabber, RVT

• Support EPIC Go-Live implementation and Post Go-live maintenance.• Security Analyst night shift lead during Implementation.• Completed and managed EMP and SER by building and assessing the correct template and blueprints.• Completed user (EMP/SER) record build and analysis.• Performed Export/Import for more than 45,000 end users.• Data analysis of reports and exports for validation of information for providers SER/EMP Pre and Post Go-Live.• Data Courier information as required through different environments.• Maintain login lab surveys and correct end users appropriately according to the information provided.• Mentored new analysts and helped create a documentation repository as a knowledge base.• Run reports to verify EPIC system is maintained uncorrupted.Environments: DOS command prompt, ManageEngine Active Directory, Ivanti, TEXT, Hyperspace, FileZilla, Orion, Sherlock, Microsoft Office (Word, Excel, Outlook, Teams, OneNote, PowerPoint, Forms), SharePoint, Slack, AT-AT

• Support EPIC Go-Live from the beginning of the planning stages to implementation.• Own and manage Epic security build, testing, and user record creation processes.• Completed and managed EMP and SER by building and assessing the correct template and blueprints.• Analyzed data for validation of information for providers.• Data Courier information as required through different environments while attaching the correct AD groups for users to gain access.• Facilitated a weekly security group that included all the application teams. These meetings were used to share security initiatives, coordinate build across applications, and troubleshoot build issues.• Perform audits that are to be completed weekly, monthly, and 90 days.• Conducted workflow analysis and recommendations for a more efficient onboarding process.• Created a new workflow for onboarding and offboarding from creating a new ticket format to creating an AD account to EMP and SER creation.Environments: DOS command prompt, PowerShell, Active Directory, Duo Multi-Factor Authentication Administrator, SysAid, TEXT, Hyperspace, WinSCP, Orion, Sherlock, AT-AT, Microsoft Office (Word, Excel, Outlook, Teams, OneNote, PowerPoint, Forms)

• Gathers and analyzes logs, data, documents findings, provides impact and cost/benefit analysis, and recommends specific systems changes/enhancements.• Develops functional and technical specifications for internal and external systems requirements.• Prepares time estimates for project activities and develops project schedules, monitors performance, and reports progress toward those milestones.• Analyzes information flows to ensure greater integration of security functions within the organization.• Serves as an analytical resource for the user/customers and vendors regarding issues of application and user security deployment, workflow, and overall effectiveness.• Adheres to and enhances quality assurance standards and process development and delivery methodologies.• Provides analytical support that meets or exceeds performance standards.• Understand and apply system planning tools and methodologies to ensure compliance with the hospital standards and security best practices.• Provide risk assessment by identifying vulnerabilities and quick solutions.• Utilize different monitoring tools for intrusion detection.• Projects: Improving Data Analysis for Auditing resources (Using Manage Engine), Improving AD Infrastructure, Ticketing system for Onboarding and Offboarding employees, and Creating a database for users in Epic and auditing.Environments: DOS command prompt, PowerShell, Active Directory, Windows Server, Network Security, Cisco AMP, Lansweeper, Active Directory, Azure AD, ManageEngine AD Audit Plus, ManageEngine AD360, SolarWinds SEM, SolarWinds Orion, Duo Multi-Factor Authentication Administrator, Tenable.sc, Cisco Security Manage Appliance, Cisco Email Security Appliance, SysAid

• Serve as the subject matter expert on technical hands-on assistance with software installations, hardware configurations, and communications networking to support daily operations.• Install, configure and maintain devices supporting a broad range of information systems.• Ensure proper operations of computer systems, hardware, and software.• Configure a wide range of devices requiring diverse interfaces and device drivers in multiple settings to keep providing service to all students.Environments: DOS command prompt, Google Drive, Windows Server, Router, Network Security

• High school mathematics instructor.• Leverage proper teaching methods and aids to attain objectives.• Conduct standardized tests following policies and guidelines.

• Directed and executed server migrations from physical to virtual.• Directed and executed installation and configuration management of servers. • Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs, and data recoveries.• Provided networking/desktop support and performed mainframe maintenance tasks.• Exceeded issue-resolution targets and achieved exemplary customer satisfaction scores, consistently scoring between 95% and 100% on all calls (outperforming average of 90%).Environments: Windows Server, Mainframe, DOS command prompt, Routers, POS, Network Security

• Enhanced web page visuals to appeal to new customers.• Improved the traffic on the web page, merchandise sales, and reservation of activities.• Developed a more efficient payment process by including a PayPal option for payment.Environments: HTML 5, CSS3, Javascript, PayPal

-Managed and secured large sums of money efficiently.-Coordinated the exchange of lottery tickets.-Administered that the lottery tickets fees were recovered and document retrieval fees were accurate.-Redesigned preparation of lottery tickets in large amounts.-Organized packaging method for distribution of the lottery tickets.-Administered bank account and created managers check for purchase of certified lottery tickets.-Coordinated exchange of lottery tickets with other independent lottery broker.