Cesar Perez work email
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Cesar Perez personal email
As a naturally creative and analytical thinker, I love solving problems. I majored in Mechanical Engineering in college to solve problems through hardware, and then I joined the startup world where I learned to solve problems with data. Now, I specialize in solving business problems with data-driven solutions. I started my career at Homer Logistics six months after its founding. I wore many hats during my first year before carving out my own role focused on optimizing business processes and day-to-day operations. Since then, I've worked on improving operations through data analysis, becoming proficient in analytical tools like Excel, SQL, Python, and Looker. I have a proven track record of delivering results through data-driven initiatives across several tech and startup companies.Throughout my career, I’ve created forecasting models, designed and executed tests to reduce customer support requests by 20%, and designed metrics and visualizations for teams and key stakeholders. I’m continuously on the lookout for key problems that need answers or processes that can be optimized.
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Senior Data AnalystCloudflare Oct 2024 - PresentSan Francisco, California, Us -
Data AnalystCloudflare Jul 2023 - Oct 2024San Francisco, California, Us
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Data AnalystTeepublic Mar 2023 - Jun 2023New York, Ny, Us -
Go-To-Market Operations Data AnalystBluecore May 2022 - Jan 2023New York, Ny, Us* Developed an automated end-to-end data system using dbt and Hex (data app development) to provide up-to-the-hour alerting on issues with client campaigns* Used SQL and Python scripting in dbt to create data pipelines that powered BI reporting in Looker and Hex* Led the build-out of client-facing data products to provide dynamic performance analytics -
Operations Data AnalystTeepublic Jan 2021 - May 2022New York, Ny, Us* Led the analysis of different operational tests that drove customer retention +5% YoY* Developed a data pipeline to improve operational reporting, removing a lag of several days and delivering up-to-date financial metrics* Implemented a robust, automated time-series forecasting model to drive support staffing, replacing a previously manual procedure
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Operations Analyst, Business OpsTeachable Feb 2020 - Jan 2021New York, New York, Us• Improved headcount forecasting for Customer Operations team, resulting in the elimination of OT hours and a 5-10 percentage point increase QoQ across SLA metrics.• Multi-stage analysis of chat support channel, leading to a strategic increase of 6 percentage points in chat support as a share of total support volume.• Improved data access and visibility across the team through migration of reporting from Google Sheets to Sigma (BI tool) and collaborated with Data team to maintain and add datasets for analysis. -
Operations AnalystMeetup Nov 2018 - Nov 2019New York, Ny, Us• Designed and managed a test around the deflection of customer support email requests, leading to a 20% decrease in customer support volume.• Analyzed customer service gaps and response times to determine optimal schedules for outsourced customer support agents.• Led the establishment of customer support volume forecasting, with 90%+ accuracy week to week. • Designed an internal metric to drive efficient staffing decisions and identify surpluses and deficits in the customer support team operation. -
Operations AssociateMeetup Apr 2018 - Nov 2018New York, Ny, Us• Established and optimized operational procedures to manage company pilot program that included 200+ participating locations and teams across the globe.• Responsible for reporting and tracking of pilot program metrics and data, including demand and supply analyses and root cause analyses• Automated manual processes, resulting in a reduction of operating time from 2+ hours to 30 minutes.
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Operations Research AssociateHomer Logistics Feb 2016 - Apr 2018New York, Us• Designed Excel tools and SQL-based dashboards to support operational workflows, measure performance, and improve efficiency across HR, Field, and Research Operations.• Worked with Operations Research Engineers to run weekly analyses and forecasting of expected volumes, to optimize scheduling operations.• Leveraged scheduling of a 300+ workforce to maintain and improve customer service levels and efficiency metrics.• Performed root-cause analyses when operation and service level gaps were identified.• Responsible for measuring and tracking employee performance through the use of internal metrics. -
Issue Resolution Team SupervisorHomer Logistics Jun 2015 - Feb 2016New York, Us
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Hiring CoordinatorHomer Logistics Jan 2015 - Jun 2015New York, Us
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Summer EngineerLong Island Rail Road Jun 2012 - Aug 2012Jamaica, Ny, UsSummer intern with the LIRR Department of Project Management, which handles the management of construction projects for the Railroad. Projects included the erection of new facilities, renovations to current facilities, and facility improvements. Duties included handling of designer and contractor submittals, work supervision, and in-house design for future projects.
Cesar Perez Skills
Cesar Perez Education Details
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The City College Of New YorkMechanical Engineering
Frequently Asked Questions about Cesar Perez
What company does Cesar Perez work for?
Cesar Perez works for Cloudflare
What is Cesar Perez's role at the current company?
Cesar Perez's current role is Senior Data Analyst at Cloudflare.
What is Cesar Perez's email address?
Cesar Perez's email address is ce****@****ble.com
What schools did Cesar Perez attend?
Cesar Perez attended The City College Of New York.
What are some of Cesar Perez's interests?
Cesar Perez has interest in Robotics, New Technology, Design, Project Management, Aerospace, Entrepreneurship, Product Development, Soccer, Chess.
What skills is Cesar Perez known for?
Cesar Perez has skills like Matlab, Microsoft Office, Solidworks, Pro Engineer, Management, Project Management, Microsoft Excel, Microsoft Word, Customer Service, Leadership, Powerpoint, Arduino.
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