Cesar Anzures Email & Phone Number

Remote

• Assist users in the setup and configuration of tools and features within Datasite technology products.
• Troubleshoot and directly answer user questions to resolve the issues they are experiencing.
• Route issues that the Product Support Specialist is unable to resolve to the appropriate person or team for timely user resolution.
• Build positive relationships while being proactive in anticipating client needs.
• Develop knowledge of industry and clients’ use cases, to more fully understand the background of support questions.
• Capture client product support requests through internal workflow tools to ensure excellent user experience and support business metrics and reporting.

Dallas/Fort Worth Area

• Provide product support to customers via phone, email and/or chat leveraging internal resources in a timely manner
• Work on cases/tickets according to established departmental practices
• Document all interactions following standard operating procedures
• Collaborate with other support teams involving integration between ONESOURCE products
• Improve the quality of the customer experience on a daily basis

Bachelor Of Science - Bs, Computer Software Engineering

Associate Of Arts (Aa), General Studies