Maintained constant contact with key accounts to assist and provide support as needed. Over 1 million in sales annually. Built and strengthened relationships with new and existing accounts to drive revenue growth.Negotiated sales deals between customers and agency resulting in mutually beneficial agreements and cultivated relationshipsContacted customers as issues arose to provide prompt resolutions.Presented product concepts and offerings to clients based on established specifications and preferences.Trained and assisted new hiresUp sold special packages while preparing quotes for potential clients.Provided on site evaluations for new and existing clients. Assisted with on site installs and testing of equipment.Prospected new clientele through networking, cold calling, promotions and referrals.Conducted thorough training of all new hiresCollaborated with global sales representatives, providing comprehensive training and support.Surpassed multiple sales records

Received, recorded and accurately entered orders received by phone, fax or email.Recorded customer feedback and issued RMA(Return Merchandise Authorization) numbers.Provided support of inquiries generated from any Online resources.Offered advice and assistance to customers, paying attention to special needs or wants.Answered constant flow of customer calls with minimal wait times.

Managed all scheduling and accountingEffectively trained, motivated, and coached team members, diplomatically resolved problems, and took corrective action whenissues aroseWorked with management to forecast and deliver sales quotasMaintained responsibility for managing all operations including service, sales, marketing, administration, customer service, and personnel trainingSet up new accounts, established customer credit, and set up payment methods.Reviewed account activity to assess financial status and evaluate discrepancies.

Answered phone calls, provide pricing, product information and availability, order status, shipment tracking, and answer general questions as necessary.Entered purchase orders submitted via e-mail, EDI, phone, and faxHandled customer order change requests, price discrepancies, and credit card paymentsDocumented customer claims including shipping errors, invoicing errors and lost shipments and issues Return Merchandise Authorizations (RMA numbers)Collaborated with vendor representatives and company customers to set up optimal delivery schedules.