Cesar Barros Email & Phone Number

Boston, Ma, Us

Boston, Massachusetts, United States

- Spearheading Front Office operations including, but not limited to, guest service, room inventory and availability, guest service standards and initiatives, product quality, cost controls, and overall profitability.- Providing quality service to the guests by responding to their requests promptly, efficiently, and courteously during check-in, check-out, and stay.- Ensuring guests' requests are followed up promptly and efficiently throughout their stay and maximizing room revenue and occupancy by reviewing daily status.

Boston, Massachusetts, United States

- Leading content creation and curation for clients’ social media, including managing an editorial calendar, writing content, and guiding the development of visuals and other creative assets on social platforms.- Managing influencer marketing campaigns and creating and executing project campaign timelines and schedules, adapting as appropriate to meet campaigns and client goals.- Strategizing across media, strategy, and creative teams internally to ensure programs grow and engage audiences and followers.

Boston, Massachusetts, United States

- Kept the Front of House team focused on the critical components of operations to drive guest satisfaction and the desired financial results.- Managed day-to-day operations, ensuring the quality and standards and meeting the customers' expectations daily.- Conducted department meetings and communicated a clear and consistent message regarding the Front Office goals to produce desired results.

Boston, Massachusetts, United States

- Produced and hosted the weekly show for Evolution 101.7 FM and worked at iheartradio music festival to oversee and ensure event execution from 2010 to 2019. - Managed the operation of the control board, remote broadcasting, and production equipment as well as social media to share current events and content relevant to the station and its listeners.- Assisted with promotions and marketing for concerts and festivals, including interviewing high-profile DJs and artists to keep the audience engaged and up to date.

Boston, Massachusetts, United States

- Enhanced promotions and increased awareness of iHeart Radio by conducting on-site promotions and handling clients and listeners.- Supervised prize inventory and in-studio prize sheets and awarding prizes at events and assisted station event planning and operations.- Effectively led the Street Team to broaden the station's social media platforms and represented the station by DJ'ing for exclusive entertainment events and concerts.

Boston, Massachusetts, United States

- Created and nurtured a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service.- Collaborated with teams to ensure employee and guest satisfaction results and developed game plans to attack need areas and expand on the strengths.- Reviewed staffing levels to ensure that guest service, operational needs, and financial productivity were met.

Andover, Massachusetts, United States

- Identified and analyzed operational challenges to maintain profit margins without compromising guest or employee satisfaction.- Developed and executed operational strategies that are aligned with the brand’s business strategy leading to its execution.- Reviewed the Wage Progress Report and compared budgeted wages to actual wages, coaching direct reports to address problem areas and holding the team accountable for results.

Boston, Massachusetts, United States

- Reconciled all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process.- Responded to inquiries, processed reservations and check-ins, delegated housekeeping, security, and service requests, resolved guest complaints, and other front office duties as required.- Prepared and distributed daily, weekly, and monthly reports to the general manager, department heads, and hotel management.

Greater Boston Area

Served as Resident DJ at Boston's The Boatonian Boat Cruise every Thursday night from June - September of each year and hosted special events.

New London/Norwich, Connecticut Area

- Produced and hosted the "Daily Drive Time Radio Mix Show" with Top 40 format and facilitated show-specific contests in conjunction with the promotions department.- Effectively spread awareness of the station through social media and managed the on-air control board as well as programming software.- Successfully recorded and edited commercials and talk breaks using digital production software and engaged listeners by projecting a comfortable and inviting personality.

Massachusetts, United States

- Oversaw banking services, especially customer service, contacted or assisted customers and prospective customers, and assisted the manager in reaching profit, performance, and customer service goals.- Reviewed and managed staffing procedures, ensuring that staff assignments and responsibilities are reasonable and that the salary structure is equitable.- Coordinated communication with branch staff while working to meet branch performance standards, including operating loss control, bank secrecy, and compliance with policies and procedures.

Greater Boston Area

- Increased student awareness as well as involvement in the station to achieve a suitable audience.- Hosted a student-run radio mix show while broadcasting throughout various locations in Boston as well as online.- Managed daily mix show as well as production while effectively working on station promotions and marketing.