Cesar Augusto Beltran Mora Email & Phone Number

Bogotá, Bogota, CO

Bogotá, Capital District, Colombia

• Diseño y desarrollo de procesos tipo workflow utilizando una herramienta de automatización de procesos In-House.
• Experiencia en integrar REST APIs, contribuyendo al rendimiento y la conectividad.
• Creación de historias de usuario con los requerimientos por parte del cliente, diseño de soluciones y mapeo de datos para proyectos de automatización de procesos con acorde con el producto In-House.
• Análisis y de resolución de problemas, con iniciativa para investigar y elaborar soluciones técnicas.
• Comunicación para interactuar con compañeros de trabajo y clientes.
• Capacidad para gestionar varios proyectos a la vez.

• Conducted functional analysis and prepared a comprehensive document outlining the functional specifications for a bespoke IT application designed to integrate four key processes into a customised ServiceNow platform.
• Conducted a thorough inventory of applications and system interfaces, providing a clear overview of existing resources.
• Meticulously crafted a detailed functional specifications document encompassing concise introductions to each functionality, input and output requirements, workflow, validations and business rules, as well as.
• Actively participated in meetings for requirement definition and gathering, working collaboratively within the team to propose optimal solutions. I ensured timely delivery of weekly milestones and exhibited strong.

Bogotá, Distrito Capital, Colombia

- Consultant in two roles: Business Analyst and Scrum Master, for the development of improvements in an internal product of the InterAmerican Bank called TFFP (Trade Finance Facilitation Program). - Coordination of sessions for the elicitation of requirements.- Analysis and documentation (Confluence) of the requirements to transform them into user stories.

Bogotá, Distrito Capital, Colombia

• Schedule and facilitate all aspects of the Scrums including sprint planning sessions, backlog refinement, daily scrums, sprint demos, and sprint retrospectives.
• Identify and communicate potential risks to the completion of a sprint
• Build an environment of trust in the team where people feel comfortable giving their perspective or providing feedback.
• Facilitate the Agile process, discussions, decision making, and conflict resolution.
• Assisting with communication between team members
• Drive cross-functional coordination and scheduling with other teams and ensure teams follow appropriate engagement processes.

Bogotá, Distrito Capital, Colombia

A Business Analyst with Datacrédito Experian, I work in an international team for different product development initiatives in Colombia, where our goal is to modernize the current system by using other modern solutions (Java, JSON, Webservice, APIs). Ensure that the Backlog built by the Product Owners is implemented. Analyze, collect, document.

Bogotá, Distrito Capital, Colombia

The project initiative was to monitor employees for Canadian and international banking, in order to mitigate employee fraud against Scotiabank customers. Splunk is the monitoring application, where it captures, indexes and correlates data.My role as Senior Technical Business Analyst was to participate with the Product Owner in the definitions with the.

Bogotá, Distrito Capital, Colombia

- Led two business initiatives for small-scale projects for Brazil and Argentina. Conducted requirements analysis, documentation, quality assurance, feature management, user stories, and acceptance criteria. - Brazil project: Reduced communication time between systems from 1 hour to 15 minutes in phase 1, updated and closed tickets automatically in phase.

Colombia

I performed maintenance and troubleshooting in a Level 2 support on systems and tools, finding and implement solutions within a team, with a focus on services.Provided expertise and assistance to other IT personnel including Software Teams, System Analysts & Architects. Contribute to the identification and resolution of problems side by side with technical.

Colombia

• Responsible for providing the first-line of telephone technical support of hardware, systems, sub-systems and/or applications for employees.
• Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Escalates complex problems to higher level of expertise or the field support.
• Strive for a high level of first contact resolution
• Respond to and resolve user requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.
• Accurately document calls and incidents

Bogotá

- Computer technician with extensive technical experience and excellent customer service.- Able to explain complex technical concepts and processes to customers and non-technical staff in a clear and understandable manner.- Able to multi-task effectively and carry out multiple simultaneous installation and repair projects with complete accuracy and.

Colombia

• Provide Tier 2 technical support for Terra's dial-up customers
• Guidance on the use of MSP and ISP accounts
• Support and assistance to software department and internal customers

Colombia

• Respond to customer service calls, analyze, diagnose and resolve any problems or concerns.
• Provide technical advice and expertise to inquiring Telecom customers.
• Be up to date on the latest Telecom product knowledge and developments.
• Maintain and update all files related to service calls.Skills: Communicator and customer focused, Autonomous and willing to take initiative, strong emotional intelligence and professionalism, ability to negotiate and.