Cesar Bruno Email and Phone Number

- Implemented SaaS tools for clients across various industries, delivering incredible results.- Translated Smartleader into American English, ensuring a global experience for our clients.- Optimized relationships between clients and the company, identifying mutual growth opportunities.- Maintained ongoing communication with the product, technology, and finance teams to ensure value delivery.- Conducted training sessions to empower leaders, employees, and administrators… Show more - Implemented SaaS tools for clients across various industries, delivering incredible results.- Translated Smartleader into American English, ensuring a global experience for our clients.- Optimized relationships between clients and the company, identifying mutual growth opportunities.- Maintained ongoing communication with the product, technology, and finance teams to ensure value delivery.- Conducted training sessions to empower leaders, employees, and administrators, maximizing our clients' success.- Carried out partner visits, strengthening relationships and identifying upsell and cross-sell opportunities.- Contributed to company revenue growth through upsell and cross-sell sales strategies.- Reduced operational costs in the support area through the implementation of new tools and efficient processes.- Parameterized the customer success system to provide a personalized and success-oriented experience.- Actively participated in the company's strategy, sharing insights and driving growth.- Collaborated on product deliveries, optimizing added value for our clients.- Created new modules: introduced innovative functionalities and enhanced the user experience.- Utilized agile methods to foster a culture of collaboration and efficiency within the success team. Show less

United States of America federal exchange program. Cultural exchange professional. Provide in-home childcare for children with special needs, coordinate daily activities including extra-curricular events, transportation, school activities, and providing cultural literacy.

Responsible for the data analysis and classification of online and offline media channels (radio, cinema, Out-of-Home (OHH) and Internet/digital media.) Registered online advertiser accounts, created metrics and parameters to measure advertising impact within the advertising market. Daily, weekly and monthly deliveries of data processed through Monitor Evolution. Created and maintained client media databases.

Assisted in developing the programming strategy of Discovery Turbo and Discovery channels. Responsible for clock planning, rating insertion, Ancine rule length verification, competition analysis, timetable spreadsheet update, contact with Media Logistic, Traffic, IML (United States), Commercial Operations. Domain of IBMS, Hive and IBMS Custom Report tools. Media Planning, planning Mirandas for Discovery Kids, H&H, TLC, Discovery Discovery and Discovery Channel.

Responsible for Expedia Brasil offline processes, such as contacting hotels, airlines, tourism service providers, customers and issuing refunds, payouts, and post sale services. Operational support for Level 1 agents, and direct contact with Level 3 agents (Las Vegas). Specialist in Saber RED, Voyager and Expedia HUB.

Responsible for direct customer service to Expedia Brasil. Contact with hotels, airlines and tourism service providers. Advanced knowledge in Saber RED, Voyager and Expedia HUB.