Cesar Cardenas Email and Phone Number
Responsible for US and locations, meeting and achieving SLAs.Manage the ITSM tool on a daily basis running reports for team metrics.Responsibility to meet SLA in response times in ticket queues and incoming calls to the service desk support line.Creation of a Knowledge base for the IT team in SD.Creation of SOP's and other SD Articles10+ years providing:Customer ServiceService DeskTechnical SupportExperience using:*Salesforce*Citrix*Remedy*ServiceNow*VMWare*Active Directory*O365*SAP*Server Monitoring
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LíderTata Consultancy Services Nov 2022 - PresentMonterrey, Nuevo León, México
Frequently Asked Questions about Cesar Cardenas
What company does Cesar Cardenas work for?
Cesar Cardenas works for Tata Consultancy Services
What is Cesar Cardenas's role at the current company?
Cesar Cardenas's current role is Lead.BFSI CBO Infrastructure Services - TATA Consultancy Services.
Who are Cesar Cardenas's colleagues?
Cesar Cardenas's colleagues are Varutharaj Shanmugam, Juan Mendaro, Priya Kumari, Nanda Kumar, Radha Kulkarni, Tek Thapa, Anirban Chatterjee.
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Cesar Cardenas
Sustainability Solutions | Automation & Control | Energy ManagementMexico City, Mexico -
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Cesar Cardenas
Mexico1hotmail.com -
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