ManagerCustomer Success / Support Services

Customer Services Department Supervisor

Major account support for customers with complex environments.Serve as primary support liaison between client, implementation, and product development, to ensure that high impact problems are resolved in a timely and satisfactory manner.Provide application support to customers on function and usage of Kronos products (Timekeeper, HR/Payroll, Connect & WIM Interfaces, Record Manager).Analyze customer's configuration to resolve and/or work around setup and configuration… Show more Major account support for customers with complex environments.Serve as primary support liaison between client, implementation, and product development, to ensure that high impact problems are resolved in a timely and satisfactory manner.Provide application support to customers on function and usage of Kronos products (Timekeeper, HR/Payroll, Connect & WIM Interfaces, Record Manager).Analyze customer's configuration to resolve and/or work around setup and configuration issues.Provide technical analysis on customer infrastructure including server and database performance.Provide support with data collection devices and any system requirements for the time and labor tracking application.Provide support on upgrades and special custom application projects. Show less

Provide on-site application support to customers.Provide support with data collection devices and any system requirements for the time and labor tracking application.Kronos Workforce Timekeeper software installation, configuration and troubleshooting.Kronos timekeeper terminals (TK 480, TK 4500) installation and configuration.

Provide support on payroll processing.Provide support and troubleshoot store's P.O.S. LAN.Develop and administration of web site.Develop employees identification cards.Systems upgrades.