Order Entry and maintenance, managing inbound customer orders forms, provide expert internal and external customer service, interfacing directly with customers, support sales team with direct customer contact, which includes coordinating reports, providing first pointof escalation after initial set of expedites, etc.

Responsible for the revision of new and existing printing deals following the compliance and risk internal management.• Usage of SharePoint as principal tool, power point presentations and some excel reports.• Work with different markets (North America, Mexico and South America)

Forever21 USA E-commerce project. Tracking orders/returns made through Forever21 website.• Attending calls, chats and emails using SalesForce, Fulfillment, among other tools.

Responsible for the processing of different administrative activities related to Sales. Provided customer support to the international customers in Canada, United States, Europe and Asia resolving inquires and issues in the HP Portal (pricing, parts setup, reviewing portal issues, raising tickets, creating new deals).• Performed a quick response to resolve Portal issues following the HP procedures. • Saved time to the team by teaching new hires the job activities.• Received a recognition for great performance and commitment with the team activities.

Provided financial service support (credit and debit cards, insurance, personal loans) for an exclusive segment. Managed emergency VISA and MasterCard services such as Encashment and Emergency cash in advance for customers abroad, handled International Payment order information using Global View and Global transfer platforms. • Resolved customer inquiries within 6.5 minutes, average time required by the company.• Got Manager and customer recognition for the quality of the service in 95%