Maintain, in optimal conditions, the communication infrastructures via the Internet management of the Environmental Affairs Agency.Offer advice and technical assistance in the area of networks.Promote and manage technological improvements ensuring the precise performance of the resources available within the Institution. Follow all changes associated to the technological environment and adjust them to my work environment.Lead internal and external IT projects, and offer support to other departments if needed.Active Directory / Microsoft Office 365/ Exchange/ Router and Switch set up-CISCO

Making suggestion and implementing improvements and new projects within the internal IT department related to risks and help mitigate them.Participating in Disaster Recovery TestsFirst point of contact for internal users and supporting company staff in case of IT related questionsTroubleshooting external user issues and providing second level support where appropriateISO 9001:2015 / ISO 27000:2017 / ISO 20000

Management and monitoring of customer equipment in the different SOC systems, proactive monitoring of customers with G.SHDSL service (IP Access, IP Access xDSL), Optical Ethernet through different tools like: InfoVista and WhatsUp Gold.Reports on traffic analysis of the bandwidth to verify performance and quality of service for customers of the data network using IP Access and Optical Ethernet technology.