Cesar Gonzalez Email & Phone Number

Fullerton, Ca, Us

La Mirada, California, Us

- Install, configure, and maintain server hardware and software- Monitor server performance and troubleshoot issues- Ensure server security and implement necessary updates and patches- Manage user accounts and permissions on servers- Backup and restore server data regularly- Configure and manage server storage and disk space- Install and configure server applications and services- Monitor server logs and maintain server monitoring tools- Plan and implement server upgrades and migrations- Collaborate with network administrators and other IT departments to ensure seamless server/application operations.- Scripting for automating repetitive incident resolution tasks- Automate monitoring and alerting- Automate ticketing system for incident tracking- Incident management dashboard for real-time visibility and reporting- Collaborate with other department directors to identify technology needs and implement solutions to support business objectives- Coordinate with external vendors and service providers to support IT operations and projects- Conduct regular audits of IT systems and equipment to identify and address vulnerabilities- Manage daily operations, including scheduling and coordinating staff assignments- Provide technical support and troubleshooting for hardware, software, and networking issues- Stay current on emerging technologies and trends in the IT industry to make recommendations for improvements and updates

La Mirada, California, Us

• Create, manage, and maintain standard build/images, andthe build/image creation process for end-user devices• Engineer packages and deployments of End User devicesoftware via PDQ Deploy and Workspace One UEM• Automation and process improvement of current End Usercomputing environment• Serve as the main point of contact for the centralizedconfiguration and patch management for Macs, iOS devices , Android tablets and handheld scanners• Implementation and management of VDI/Parallels• Function as a resource on projects including new hardware images, Windows, Mac and Office upgrades and other projects involving updates to software on End User devices• Coordinate with multiple teams and departments toimplement, maintain, and enhance a common end userdevice experience• Act as a technical escalation point and research complextechnical problems and identify, implement, andcommunicate technical fixes• Assist and train Technical Support Analysts and other IT staff on the troubleshooting and resolution of End Usercomputing issues• Partner/collaborate with application and security teams to develop a secure technical environment• Automate tasks by scripting• Maintain high standards in quality in the delivery of End User computing services• Develop a deep understanding of industry trends andcompetitive advantages• Maintain current and thorough knowledge of moderntechnologies• Create and maintain documentation with a focus on detail• Work independently and under the supervision of the IT Support Manager• Develop and distribute system configurations, documentation,enforcement of security policies, and management and maintenance of the centralized deployment of applications.

La Mirada, California, Us

• Efficiently receive, respond, and resolve ticket submission • Manage Point of Sales (POS) system for company’s four state footprint (26 stores and six distribution centers)• Ensure optimal operations of customer call centers, maintain counter system and responses on all orders in store and online• Travel to California locations to update and maintain store equipment, including computers, laptops, phones, tablets, credit card machines and other systems• Ensure and protect policies to uphold security system’s integrity• Implement desktop hardware and software upgrades• Maintain Cisco switches with port configuration to maintain highest level of security• Setup and Deploy Mac, Windows & iOS Hardware• Point of contact for company’s Mac users.• Point of contact for Deploying and Troubleshooting payment devices such as Verifone e355, e285, MX915 & M400• Developed training materials and procedures, and train users in proper use of hardware and software.• Set up equipment for employee use, performed and ensured proper installation of cables, operating systems, and appropriate software

Santa Fe Springs, Ca, Us

• Create and manage users in Active Directory and Linux ERP system• Configure and support companywide handheld scanners. Ex: Motorola MC9090 & Intermec CK3X• Image PCs using Clonezilla & Acronis• Nightly tape backups for servers• Provide technical assistance and trouble user equipment such as Printers, Computers, Printers, Phones, etc.

Irvine, Ca, Us

• Remotely resolve LAN & WAN issues at restaurants• Monitor and resolve tickets via Remedy ticketing system and incoming calls• Run scripts and executables via Windows CMD and Linux Terminal to resolve equipment issues• Install and troubleshoot restaurant PC’s, POS registers, Drive Thru OCB’s, kitchen order displays, HME Timers, credit card terminal, printers, etc.