Systems Engineer for Lenovo in the pre-sales area. Support partners and sales agents with PC, workstations and Enterprise server recommendations and technical questions, including storage and processing servers, hyper-converged systems, Schools K-12, and other special devices, for example VR kits.Work under pressure without supervision, prioritizing taks and metting deadlines for Bids with the best product in terms of price and/or the technical specifications requested.Gave technical… Show more Systems Engineer for Lenovo in the pre-sales area. Support partners and sales agents with PC, workstations and Enterprise server recommendations and technical questions, including storage and processing servers, hyper-converged systems, Schools K-12, and other special devices, for example VR kits.Work under pressure without supervision, prioritizing taks and metting deadlines for Bids with the best product in terms of price and/or the technical specifications requested.Gave technical trainings to sales agents and supervisors on topics that will help them perform better on the job. Show less

Driven sales specialist focused on maximizing sales of electricity packages in the state of Texas.Advised customers of the best packages available to fit their needs and closed the deal.

Guided customers in setting-up their computers, configure different options like multiscreen and also hardware installations of vídeo cards, processor upgrades or other components. Helped with Windows updates, drivers and installations. Fixed hardware and software issues by connecting remotely to their computers or providing step-by-step guidance through the phone.

Worked with a multivendor team supporting Dell, IBM, Sun and other server brands(Legacy and blade). Constantly connecting to remote server to upgrade or install updates or operating systems like Vmware and Windows server. Troubleshot every part of the servers (storage, network, performance issues, hangs, BSODs, drivers, root cause analysis and other) Performed remote guided troubleshooting for hardware issues and setups of multiserver nodes along with their network connectivity. Opened cases… Show more Worked with a multivendor team supporting Dell, IBM, Sun and other server brands(Legacy and blade). Constantly connecting to remote server to upgrade or install updates or operating systems like Vmware and Windows server. Troubleshot every part of the servers (storage, network, performance issues, hangs, BSODs, drivers, root cause analysis and other) Performed remote guided troubleshooting for hardware issues and setups of multiserver nodes along with their network connectivity. Opened cases, troubleshot, escalated them and did proper follow up until it wasresolved. Show less