+ Ensured high customer satisfaction on all customers support. + Cisco and networking training instructor+ IT solution architect+ ITIL implementation (corporate project)+ Technical support to IT customers infrastructure

+ Led deployment and post-deployment relationship of operations partnering with customers and partners.+ Led personnel and directed daily delivery activities of the infrastructure and team.+ Resolved customer satisfaction issues and led operations teams in support of daily messaging service delivery.+ Improved relationship between Help Desk, NOC and Level 3 Operations teams by holding weekly collaboration meetings resulting in cohesive team environment and improved customer satisfaction.+ Was the primary point of contact for escalations for abnormal and difficult situations.+ Ensured high customer satisfaction on all support related interactions by managing the team to the processes and standards outlined+ Implement IT customer environment: VMWare clusters, storage (EMC), Cloud, networks, enterprise databases and customer facing web application systems+ Presale activities to get customer requirements+ In charge of Communications and Networking for customer GCC including Mexico and USA.+ Definition of security policies and administration of the logical security

+ In charge of Communications and Networking for GCC including Mexico and USA.+ Project manager for communications, networking and infrastructure (cloud, virtualization, collaboration, storage)+ Collaborate with the NOC to improve the KPI+ Redesign of the network in the data center to achieve the performance necessary to have new platforms such as VMWare.+ Administration of voice, data and video in Mexico and US.+ Definition of security policies and administration of the logical security.+ Manage the LAN, WAN.+ Implement the Wireless Corporate Network.+ Reduce Telecom expenses.+ Migrate to IPT all locations with legacy phone system.

+ Manage the WAN+ Improve the performance in the US Network + Implement MPLS Network in Mexico

+ A key project was the Telephony implementation for the HQ’s building of HSBC in Mexico as well the implementation of IPT in branches.+ In charge of LATAM NOC+ Holding biweekly meetings with CIO to define strategies to improve IT services and customer satisfaction + Integration of voice, data and video for LATAM.+ Budget management of WAN Services.+ Evaluate and implement new technologies in the HSBC network to improve the performance of the national network.+ Implement processes in order to reduce the downtime in the WAN.+ CORE network management and design.

+ Design and implement IT solutions to achieve the customer objectives and requirements+ Implement MPLS Network in all Offices and Branches of HSBC Mexico+ WAN Services second level support + In charge of LATAM NOC+ Evaluate and implement new technologies in HSBC Network+ HSBC CORE Network Management+ Budget management of WAN Services

+ One of the main achievements was the design and implement VoIP in corporate and branches network of the customer+Maintain and operate the WAN

+Web developer

+Design and implementation of LAN.+IBM servers administering.