Provide computer help desk support via telephone communications, person to person, and a ticketing software system with end-users thus developing key communication skills and in-depth knowledge and understanding of numerous software packages and operating systems.Perform diagnostics and troubleshooting of system issues and maintained equipment inventory lists to ensure efficient streamlined operations.Deliver connectivity, installation and configuration assistance for servers, routers, printers, computer hardware, and software.Execute set-up, break-down, and transport of equipment on an as-needed basis. Troubleshooting and maintenance for the Phone system.

Worked collaboratively with a team of staff and interact with various internal and external stakeholders to ensure timely and complete delivery of the company’s products and services.Coordinated the planning process which led to streamlined, efficient IT moves for clients to ensure accurate inventory.Arranged de-installation of computer hardware and equipment for clients across different industries to ensure customer satisfaction.Provided re-installation of equipment to agree with standards in order to deploy new equipment, cascade older machines, install software and hardware, and transfer data.Collaborated and submit documentation of each process to ensure consistency and accuracy of network connections including testing and script running.Undertook the decommissioning of server rooms to ensure amendments based on appropriate regulation.