Gerenciamento de KPIS.Acompanhamento e plano de ação dos Indicadores Operacionais.Avaliação de melhoria em Filiais (Produtividade, Custo Fixo, Carregamento, etc)Relacionamento com a operação em campoMaterial para tomada de decisão, gerencial e p/ Diretoria.Apoio na reestruração de modelo operacional. Manter e evoluir a Excelência Operacional de acordo com cumprimento de rotinas diárias, semanais e mensais.Responsável por aprovação de Custos Fixos de acordo com Budget.Responsável por projetos de Certificação (SSMA e GMP+)

Define the process, flow and performance metrics of the operation. Coordinate the movement of goods in line with the order delivery schedule. Responsible for the entire warranty process. Responsible for SAC metrics and monitoring. Manage service team ensuring the growth of practice in the market. Coordinate and manage inventory controls and flow of goods in and out. Control the KPI’s of activities related to the Customer Service area. Consolidate the operation of the Distribution Center to form a team in the future. Train and develop team. Control and ensure fulfillment of the order to the customer within the specified period (OTTR). S&OP with Sales, PCP and COMEX team to guarantee material on the scheduled date.

Responsible for defining the organization chart to attend and provide the necessary support to all Honeywell Industrial Safety customers (Andean Region, South Cone, Central America and the Caribbean). Lead and motivate the Customer Service team remotely (Colombia and Mexico). Develop attainable, measurable and time-bound individual goals for the team.Responsible for the transition of the Customer Service operation from the United States to our local team in Latin America. Definition of Matrix for individual training. Creation of studies and tools for capitalization of Leads by market segmentation (Sales Funnel). Development of strategic process assessment worksheets.Train new employees in the customer service area in ERP'S (SAP, Oracle, JDE, Microsiga and Sales Force. Define, report and present KPI'S to management showing results achieved on a monthly basis. Evaluate process priorities daily, weekly and monthly in meetings. Implementation from the Web Store.Weekly contacts with customers in a strategic way in order to verify quality and satisfaction with support level (CRM). Responsible for management reports with results goals x results. B2B processing, generating savings for the company (drop shipment). Responsible for reducing the processing time from 48h to 24h.

● Management reports;● Responsible for planning diary pallet collect in end user;● Customer contact - handling an average of 45 to 50 calls (customer direct and indirect)● Logistic daily routines;● SAP - Logistic - Transportation function● Responsible to create Spreadsheet with conditional to ensure the "fast information"● Coordinate the contact between drivers and 3º party companies;● Planning and execute tactical increasing the productivity of each cargo;● Analyze the freight and performance for each 3º part company;● Create and update the KPI tools for management report;● Evaluable of S&OP (Demand X Operational capacity)● Standard work development;

● Management reports;● Monthly business review with Sales Manager to evaluate stock x sales;● Monthly business review with marketing team to evaluate the programs to availability ofmaterials to be used.● Tier meetings – tool for escalation;