Technical Support Engineer
CurrentTechnical Support Engineer for Oracle Sun Servers with x64/x86 architectures worldwide (Spanish and English)Provide support to systems and network administrators on X86/X64 Servers, Hardware and X86/X64 Software products, including: Solaris, Red Hat Enterprise Linux, SuSE Linux, VMWare, Microsoft Windows 2K, 2003 and XP Pro 64Assistance with updating systemboards BIOS, Lights Out Manager and RAID controller firmwareAssisted with installation and usage of OS GUI RAID controller management software including LSI MegaRaid Storage Manager and StorageTek RAID ManagerProcedures and assisted Sun/Oracle Field Engineers while onsite with hardware replacement procedures and configuration questionsGathered and analyzed system troubleshooting data from Solaris explorer, RHEL sosreport, SuSE siga report, VMWare vm-support, ILOM snapshot, ipmitool data, StorageTek RAID Manager and MegaRAID Storage Manager support filesHelped identify a systems hardware through supported OS specific commandsSpecialized troubleshooting of Oracle systems like the following: Exadata, Exalytics, Exalogic, Oracle Database Appliance, Big Dara Appliance, Zero Data Lost Recovery Appliance, Oracle Virtual Compute Appliance, Blades, Sun and Oracle serversObtained the Basic Oracle Database Appliance Skills