Cesar Lugo Email & Phone Number

Portland, Oregon, United States

• Successfully completed loan applications and counseled advice for clientele regarding debt consolidation while overcoming objections of the loan• Key responsibilities are to exercise strong interpersonal skills while striving to exceed performance goals in a team-oriented environment. • Ability to take in complex customer inquiries and complete loan applications with integrity and patience• Daily basis work on safe practices to minimize potential phishing email exposure/ risk to company and customer PPI

Portland, Oregon, United States

• Prospected 300-400 potential customers per week through LiveVox system and maintained solid conversion rate.• Meet team monthly quotas.• Elevated customers' potential needs regarding debt settlement programs and benefits of loan offers.• Learned to overcome objections and provide resolutions.• Promoted to Account Executive after four months.• Always maintained friendly and professional customer interactions.• Educated customers how to complete forms online via over the phone and obtain desired services.

Portland, Oregon Area

• Engage customers to participate in timeshare presentations.• Utilization of person-centered skills and product knowledge.• Provided concierge service and maintained professional confidentiality of personal records, customer information and other valuable documents.• Follow up with leads via all types of communication• Worked with marketing teams to create, deploy and optimize effective campaigns for timeshare clients.• Capitalized on industry and marketplace trends to strategize solutions and enhance business operations.• Built brand awareness and generated leads while managing internal and external marketing campaigns and programs.

Eugene, Oregon Area

♦Consulted with clients regarding fine Jewelry, e.g (precious metals, diamonds, rubies, birthstones) ♦Provided best practices on maintaining fine Jewelry clean and in good shape♦Help store revenue go up in dept and statewide rank e.g., (Black Friday, I sold 10k myself) ♦Brought in more diversity groups creating potential sales because of my bilingual set of skills, (Native Spanish Speaker)

Eugene, Oregon, United States

• Sold brand name spas (Jacuzzi & Sundance), high end patio furniture as well as in-ground pools and wood/ pellet stoves.• Built a well establish relationship with business owners, contractors and customers.• Recognition for outstanding customer service on numerous occasions to the owner himself• Used consultative sales approach to understand customer needs and recommend relevant offerings.• Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

• Connected with various local communities to meet their needs in health/life insurance daily providing them with better health coverage and affordable pricing.• Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.• Developed and maintained long-term relationships with policyholders and small business entities.• Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns (est 500 clientele, twice a week.• Became self-educated in the Medicare and the various drug plan industries, consistently staying up to date with new and upcoming plans.• Educating clients on insurance and its future benefits, creating a self-adaptability to understand client's circumstances and flexibilities.• Traveled 90% of time in or out of town

• Increased sales by 11k in revenue sales per month, using expert knowledge of wireless products and services to help customers make selections.• Set up wireless services for 2-6 customers each day.• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.• Conducted product demonstrations to highlight features and redirect objections to positive aspects.• Actively marketed out to local companies to host table events once a month, where we could promote Sprint at their offices.• Identified opportunities to improve wireless device performance by introducing new hardware or software updates.• Managed inventory by monitoring product stock, receiving orders and restocking shelves.