Sourcing Manager
CurrentImproving communication between craft producers and foreign designers.
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Cesar M is listed as Sourcing Manager at kwalix org, based in Oaxaca, Mexico. AeroLeads shows a matched LinkedIn profile for Cesar M.
Cesar M previously worked as Subject Matter Expert at Tata Consultancy Services and Subject Matter Expert at Extend Solutions. Cesar M holds Information Technologies Adm from Universidad Tecnológica De México.
IT Manager with over 12 years of experience on IT, responsible for groups of 25 agents, using the ITIL methodology, in different layers of the service align it with the goals of the company, in charge of several projects and KPI´s, such as; ERP implementation, Corporate office relocation, service desk implementation, server administration, SharePoint. With direct communication and reporting with managers in London, Australia, Argentina and USA as well as local manger, with a business level conversation in English.
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Oaxaca, Mexico
Improving communication between craft producers and foreign designers.
Querétaro Area, Mexico
• Major incident handling• Training • Retail 2nd level support• Root cause analysis • Alert monitoring
Mexico Df
• Training • Status report• KPI Definition• Process definition• Queue monitoring• Service Implementation• Resolution time decrease • Player satisfaction increase
Toluca Area, Mexico
• ERP (Softlan) Manager • Help Desk implementation• Network and infrastructure • Data Center • Vendor manager• Server Admin, backups• Support and configuration ono SharePointo HRIS (people soft)• Onsite Support ManagerMain Achievements • Network Services improvement • IT Process automatization• SLA´s updated with vendors
• Project Manager• Warehouse and inventory• AIX server support and configuration• SAP support• Help desk • Intranet Portal Adminitration • Vendor • Data Center• ITIL implementation• Budget • Monthly reports• RFA´s • Security system Admin (CCTV)• Electronic invoice Main Achievements:• Cost reduction on IT expenses• Corporate office relocation• Data center relocation and SAP server • Process improvement • Intranet configuration, improving internal communication
• Staffing• IT tools training• 25 service desk agents and two located in Canada• Call monitoring and quality • High priority incidents management • VIP User support• SAP support• Yearly evaluation • Follow the sun escalation• Know error data base administrator Main Achievements:• Quality improvement • High priority incidents SLA´s reduction• Employee turnover reduction• Know error data base creation and configuration
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Cesar M works for kwalix org.
Cesar M is listed as Sourcing Manager at kwalix org.
Cesar M is based in Oaxaca, Mexico while working with kwalix org.
Cesar M has worked for Kwalix Org, Tata Consultancy Services, Extend Solutions, Siegwerk, and Cash America.
You can use AeroLeads to view verified contact signals for Cesar M at kwalix org, including work email, phone, and LinkedIn data when available.
Cesar M holds Information Technologies Adm from Universidad Tecnológica De México.
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