IT Manager with over 12 years of experience on IT, responsible for groups of 25 agents, using the ITIL methodology, in different layers of the service align it with the goals of the company, in charge of several projects and KPI´s, such as; ERP implementation, Corporate office relocation, service desk implementation, server administration, SharePoint. With direct communication and reporting with managers in London, Australia, Argentina and USA as well as local manger, with a business level conversation in English.
Kwalix Org
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Sourcing ManagerKwalix Org Sep 2018 - PresentOaxaca, MexicoImproving communication between craft producers and foreign designers.
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Subject Matter ExpertTata Consultancy Services Feb 2017 - Sep 2018Querétaro Area, Mexico• Major incident handling• Training • Retail 2nd level support• Root cause analysis • Alert monitoring
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Subject Matter ExpertExtend Solutions May 2016 - Dec 2016Mexico Df• Training • Status report• KPI Definition• Process definition• Queue monitoring• Service Implementation• Resolution time decrease • Player satisfaction increase
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It ManagerSiegwerk Sep 2015 - Mar 2016Toluca Area, Mexico• ERP (Softlan) Manager • Help Desk implementation• Network and infrastructure • Data Center • Vendor manager• Server Admin, backups• Support and configuration ono SharePointo HRIS (people soft)• Onsite Support ManagerMain Achievements • Network Services improvement • IT Process automatization• SLA´s updated with vendors -
It ManagerCash America Mar 2012 - Sep 2014• Project Manager• Warehouse and inventory• AIX server support and configuration• SAP support• Help desk • Intranet Portal Adminitration • Vendor • Data Center• ITIL implementation• Budget • Monthly reports• RFA´s • Security system Admin (CCTV)• Electronic invoice Main Achievements:• Cost reduction on IT expenses• Corporate office relocation• Data center relocation and SAP server • Process improvement • Intranet configuration, improving internal communication -
It Service Desk ManagerCadbury Adams Jan 2009 - Mar 2012• Staffing• IT tools training• 25 service desk agents and two located in Canada• Call monitoring and quality • High priority incidents management • VIP User support• SAP support• Yearly evaluation • Follow the sun escalation• Know error data base administrator Main Achievements:• Quality improvement • High priority incidents SLA´s reduction• Employee turnover reduction• Know error data base creation and configuration
Cesar M Education Details
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Universidad Tecnológica De MéxicoInformation Technologies Adm -
UamIndustrial Engineer
Frequently Asked Questions about Cesar M
What company does Cesar M work for?
Cesar M works for Kwalix Org
What is Cesar M's role at the current company?
Cesar M's current role is Sourcing Manager at kwalix org.
What schools did Cesar M attend?
Cesar M attended Universidad Tecnológica De México, Uam.
Not the Cesar M you were looking for?
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Cesar Omar Cisneros Melgoza
Jalisco, Mexico -
Cesar E. Rodriguez M.
Guadalajara, Jal -
César Maruri M.
Mexico City, Mexico1gmail.com2 +522288XXXXXX
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