Cesar Marques Email and Phone Number

• Monitoring critical systems, configuring appropriate alerting and fixing faults/anomalies• Incident management of infrastructure related issues raised through the Service Desk• Creating a team strategy and roadmap to improve services, remove technical debt and diffuse as many limitations customers face as is possible• Where beneficial plan and migrate internal services to the cloud• Effectively identifying problems and taking responsibility and… Show more • Monitoring critical systems, configuring appropriate alerting and fixing faults/anomalies• Incident management of infrastructure related issues raised through the Service Desk• Creating a team strategy and roadmap to improve services, remove technical debt and diffuse as many limitations customers face as is possible• Where beneficial plan and migrate internal services to the cloud• Effectively identifying problems and taking responsibility and ownership• Resolving server hardware and software issues within our sites and data centres, planning hardware renewals and providing replacements according to warranty expirations• Being pro-active and abreast of the industry, continually scouring for new tools on the market that could improve technology and customer experience within Rentalcars• Enrich the knowledgebase with implementation guides and other useful documentation• Providing a high level of customer service face to face, over the phone and via email• Supporting Service Desk members with technical escalations and knowledge transfer• Identifying recurring problems, spotting trends and performing root cause analysis• Communicating potential major incidents to raise awareness of business-critical faults• Implementing the necessary infrastructure to support new building expansions• Complying SOX audits, ensuring our systems are up-to-date and free from risk• Utilising the ticketing system and JIRA to track faults and requests Show less

 Organising, classifying and prioritising requests Providing initial support and fault diagnosis Resolving issues/problems whilst communicating with the customer Investigating, diagnosing, resolving, and restoring normal service

SCCM Systems Engineer L2:Roles and responsibilities for my position:o Maintain the SCCM infrastructureo Manage Microsoft Security Updates (patch management) using SCCMo Software deployment using SCCMo SCCM Client Agent installation/troubleshootingo SCCM Report generationo SCCM Custom Reports using T-SQL/SQL Reporting Serviceso Documenting the SCCM environment and produce work instruction documentationo Resolve calls logged on the call management… Show more SCCM Systems Engineer L2:Roles and responsibilities for my position:o Maintain the SCCM infrastructureo Manage Microsoft Security Updates (patch management) using SCCMo Software deployment using SCCMo SCCM Client Agent installation/troubleshootingo SCCM Report generationo SCCM Custom Reports using T-SQL/SQL Reporting Serviceso Documenting the SCCM environment and produce work instruction documentationo Resolve calls logged on the call management systemo Management of security in SCCMo Manage/Maintain SCCM/SQL Databaseo Assist with OSD (Operating System Deployment) Show less

Microsoft System Center Configuration Manager (SCCM) 2012:-SCCM installation of Primary, Secondary and Distribution Points-SCCM Client Install and health troubleshooting.-SCCM Administration (Maintaining Infrastructure).-Troubleshooting of the SCCM environment.-SCCM Security and Software Updates deployments.-SCCM Software package/Application Deployments.-Site Hierarchy & Boundary group Management -Monitored SCCM platform health and issues as needed.- SCCM… Show more Microsoft System Center Configuration Manager (SCCM) 2012:-SCCM installation of Primary, Secondary and Distribution Points-SCCM Client Install and health troubleshooting.-SCCM Administration (Maintaining Infrastructure).-Troubleshooting of the SCCM environment.-SCCM Security and Software Updates deployments.-SCCM Software package/Application Deployments.-Site Hierarchy & Boundary group Management -Monitored SCCM platform health and issues as needed.- SCCM Reporting of Hardware, Software, Inventory and Compliance from SCCM console and SQL database-Setup, Configuration and troubleshooting of SCCM Operating System Deployment (OSD)Altiris Suite Version 6.5:-Altiris Agent deployment\Health-Altiris 1st and 2nd Level support-Altiris Packaging/Software Replication-Altiris Site, Subnet & Package Server maintenance -Software updates staging & DeploymentGeneral Skill Set:-Infrastructure availability & Monitoring-Server capacity management-Security -Change, Incident Management\ITSM (Client service requests fulfilment)-Client Portfolio Management-Technical documentation Show less

Altiris Systems Administrator