- Dealer’s training- Sales

Customer Service Representative Technical Service (Field Service Engineer)- Mexico Manager delegated as a backup, planning schedule for costumer support.- Responsible for training to customer and continuous improvement in customer attention.- Responsible of machine installation, repair machine or software issues and after hours phone support.- Establish and maintain proper business relationships with customers and peers as well as performing necessary administrative duties as… Show more Customer Service Representative Technical Service (Field Service Engineer)- Mexico Manager delegated as a backup, planning schedule for costumer support.- Responsible for training to customer and continuous improvement in customer attention.- Responsible of machine installation, repair machine or software issues and after hours phone support.- Establish and maintain proper business relationships with customers and peers as well as performing necessary administrative duties as required and other duties as assigned. Show less

ACCOMPLISHMENTS WB Yield was improved by 0.3%, with an annual financial contribution of USD 433 K of avoidable cost. WLCSP Yield improved by 2.35%, with an annual financial contribution of USD 1.6 M of avoidable cost. Broken Wafer Minimizing, with an annual financial contribution of USD 1.2 M of avoidable cost. Implementation of Surfactant Solution with an annual financial contribution of USD 300 K of cost savings. Customer Focused: VOC´s 65%… Show more ACCOMPLISHMENTS WB Yield was improved by 0.3%, with an annual financial contribution of USD 433 K of avoidable cost. WLCSP Yield improved by 2.35%, with an annual financial contribution of USD 1.6 M of avoidable cost. Broken Wafer Minimizing, with an annual financial contribution of USD 1.2 M of avoidable cost. Implementation of Surfactant Solution with an annual financial contribution of USD 300 K of cost savings. Customer Focused: VOC´s 65% reduction of customer complaints by Fiscal Year. Wafer Level Yield was improved by 0.5%, with an annual financial contribution of USD 320 K of avoidable cost.PROFESSIONAL EXPERIENCE- Leadership: Manage a technical team on the assembly process (Wire Bond & Wafer-Level process). Manager delegated.- Technical development: New raw material supplier deployment, New product introduction, new equipment qualification.- Cost savings: 2nd source tooling, process simplification, MTBA improvement, UPH improvement.- Quality improvement: Yield improvement, raw material/tooling/supplies scrap reduction, customer-related improvement projects, quality gates improvement.- Development and sustain Control plan, FMEA, NCMR, visual aid, and work instruction systems.- Lean Green Belt Six Sigma Methodology, Project Management, and Quality Tools applied. Show less

ACCOMPLISHMENTS Participated in establishing capital expenditure for annual projects, and estimated the total cost with the experienced total outlook cost. Prepared long term improvement plans for upcoming projects to maintain, and fit the reliability and operability of the TPM. Performed the OEE implementation project.  Performed spare parts, purchasing, inventory control improvement in 80%.  Developed test equipment and full implementation for new… Show more ACCOMPLISHMENTS Participated in establishing capital expenditure for annual projects, and estimated the total cost with the experienced total outlook cost. Prepared long term improvement plans for upcoming projects to maintain, and fit the reliability and operability of the TPM. Performed the OEE implementation project.  Performed spare parts, purchasing, inventory control improvement in 80%.  Developed test equipment and full implementation for new products introduction.PROFESSIONAL EXPERIENCESep 2010- Sep 2014 Panasonic Industrial Devices Mexicana S. A. De C. V.Maintenance Engineer. (Maintenance Engineering)- TPM Management, Check Sheets and Maintenance Procedures. Maintaining and repairing electrical/electronics, injection molding-extrusion, ultrasonic-electric arc welding systems, epoxy dispensing system, High Voltage testers equipment. Spare parts, and purchasing control.- PLC Programming, pneumatics and hydraulics automation.- Project management, design, development voltage testers, jigs/fixtures, and machine improvements.Oct 2008- Sep 2010 Panasonic Industrial Devices Mexicana S. A. De C. V.Jr. Process and Quality Engineer. (HID Engineering)- Coordinates Introduction of New Products and Control of BOM with ORACLE.- Design jig´s and fixtures for the manufacturing line, using AutoCAD. Show less