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Mexicali, Baja California, Mexico

- Dealer’s training- Sales

Tijuana, Baja California, México

Customer Service Representative Technical Service (Field Service Engineer)- Mexico Manager delegated as a backup, planning schedule for costumer support.- Responsible for training to customer and continuous improvement in customer attention.- Responsible of machine installation, repair machine or software issues and after hours phone support.- Establish and maintain proper business relationships with customers and peers as well as performing necessary administrative duties as… Show more Customer Service Representative Technical Service (Field Service Engineer)- Mexico Manager delegated as a backup, planning schedule for costumer support.- Responsible for training to customer and continuous improvement in customer attention.- Responsible of machine installation, repair machine or software issues and after hours phone support.- Establish and maintain proper business relationships with customers and peers as well as performing necessary administrative duties as required and other duties as assigned. Show less

Mexicali, Baja California, México.

ACCOMPLISHMENTS WB Yield was improved by 0.3%, with an annual financial contribution of USD 433 K of avoidable cost. WLCSP Yield improved by 2.35%, with an annual financial contribution of USD 1.6 M of avoidable cost. Broken Wafer Minimizing, with an annual financial contribution of USD 1.2 M of avoidable cost. Implementation of Surfactant Solution with an annual financial contribution of USD 300 K of cost savings. Customer Focused: VOC´s 65%… Show more ACCOMPLISHMENTS WB Yield was improved by 0.3%, with an annual financial contribution of USD 433 K of avoidable cost. WLCSP Yield improved by 2.35%, with an annual financial contribution of USD 1.6 M of avoidable cost. Broken Wafer Minimizing, with an annual financial contribution of USD 1.2 M of avoidable cost. Implementation of Surfactant Solution with an annual financial contribution of USD 300 K of cost savings. Customer Focused: VOC´s 65% reduction of customer complaints by Fiscal Year. Wafer Level Yield was improved by 0.5%, with an annual financial contribution of USD 320 K of avoidable cost.PROFESSIONAL EXPERIENCE- Leadership: Manage a technical team on the assembly process (Wire Bond & Wafer-Level process). Manager delegated.- Technical development: New raw material supplier deployment, New product introduction, new equipment qualification.- Cost savings: 2nd source tooling, process simplification, MTBA improvement, UPH improvement.- Quality improvement: Yield improvement, raw material/tooling/supplies scrap reduction, customer-related improvement projects, quality gates improvement.- Development and sustain Control plan, FMEA, NCMR, visual aid, and work instruction systems.- Lean Green Belt Six Sigma Methodology, Project Management, and Quality Tools applied. Show less

Mexicali, Baja California, México.

ACCOMPLISHMENTS Participated in establishing capital expenditure for annual projects, and estimated the total cost with the experienced total outlook cost. Prepared long term improvement plans for upcoming projects to maintain, and fit the reliability and operability of the TPM. Performed the OEE implementation project.  Performed spare parts, purchasing, inventory control improvement in 80%.  Developed test equipment and full implementation for new… Show more ACCOMPLISHMENTS Participated in establishing capital expenditure for annual projects, and estimated the total cost with the experienced total outlook cost. Prepared long term improvement plans for upcoming projects to maintain, and fit the reliability and operability of the TPM. Performed the OEE implementation project.  Performed spare parts, purchasing, inventory control improvement in 80%.  Developed test equipment and full implementation for new products introduction.PROFESSIONAL EXPERIENCESep 2010- Sep 2014 Panasonic Industrial Devices Mexicana S. A. De C. V.Maintenance Engineer. (Maintenance Engineering)- TPM Management, Check Sheets and Maintenance Procedures. Maintaining and repairing electrical/electronics, injection molding-extrusion, ultrasonic-electric arc welding systems, epoxy dispensing system, High Voltage testers equipment. Spare parts, and purchasing control.- PLC Programming, pneumatics and hydraulics automation.- Project management, design, development voltage testers, jigs/fixtures, and machine improvements.Oct 2008- Sep 2010 Panasonic Industrial Devices Mexicana S. A. De C. V.Jr. Process and Quality Engineer. (HID Engineering)- Coordinates Introduction of New Products and Control of BOM with ORACLE.- Design jig´s and fixtures for the manufacturing line, using AutoCAD. Show less