- Owned ~150 Furniture manufacturing accounts, overseeing and selling Lectra's cutting machines, software, subscriptions, service contracts and professional services. - Yearly average closed sales slightly over $1 million dollars through effective customer re-engagement strategies. - Assisted clients with quotes, project management, and equipment setup, aligning solutions with business needs. - Maintained ongoing relationships post-sale, ensuring customer satisfaction and identifying new opportunities. - Conducted regular visits to clients, strengthening relationships and showcasing new products at the Innovation Center.- Collaborated closely with Software and Hardware teams, ensuring up-todate professional knowledge.- Worked with Customer Success managers to provide valuable customer insights, address their needsand ensured successful adoption of solutions sold.- Proactively researched and approached prospective clients, contributing to business development.

- Orchestrated success plans to affect 35% increase in customer productionof goods.- Owned ~45 High-Market-level customers in various verticals includingfashion, furniture, and automotive manufacturing, with ARR totaling $3.5MM.- Main points of contact CEO, CFO, Production Managers, Plant managers- Monitored customer success and adoption through NPS surveys, achievinga 166% improvement across markets.- Conducted steering committee meetings during project implementation,ensuring smooth transitions to Customer Success.- Monitored customer portfolios, actively contributing to contract retention andrescue efforts.- Reduced service contract churn by strengthening customer relationships andemphasizing contract value. Averaging $850k in contracts total value.

- Successfully sold Lectra's aftermarket solutions, managing 84 accounts.- Assisted customers with quotes, part numbers, and discount requests.- Closed General Agreement yearly contracts for key accounts.- Acted as a key problem resolution resource, ensuring smooth interactions between customers and internal departments.- Conducted yearly onsite visits to enhance customer satisfaction and identify sales opportunities.