By leveraging prior knowledge and dedicating myself to extensive self-study and hands-on experience, I built a solid foundation in software engineering and robotic process automation (RPA) using .NET Framework and .NET Core and UiPath. After specializing in RPA, I quickly transitioned to broader software solutions, such as finance system synchronization services, web APIs, a shift booking system (frontend and backend), and data migration services. Throughout my career, I’ve led projects from concept to implementation, delivering robust, scalable solutions, and actively collaborating with stakeholders to ensure alignment with business needs, whilst learning from exceptionally-skilled engineers. I'm eager to continue growing and contributing to impactful projects.

As a dedicated Credit Controller, I successfully managed an average cash flow of £3 million, overseeing a wide range of financial activities. This encompassed diligently tracking and addressing overdue invoices for numerous clients while navigating complex invoicing scenarios and handling challenging customer relationships.To ensure efficient credit control operations, I created a comprehensive and meticulously organized client progress sheet. This self-designed tool enabled me to accurately monitor and manage the status of each client, their payment history, and outstanding balances. This proactive approach facilitated effective follow-ups, timely collections, and minimized credit risks.Throughout my role, I adeptly handled intricate invoicing scenarios, collaborating with internal teams and clients to resolve discrepancies and ensure accurate billing. Additionally, I successfully navigated difficult client situations, employing strong communication and negotiation skills to maintain professional relationships while ensuring adherence to credit policies and procedures.By maintaining a sharp focus on detail, organization, and client progress management, I achieved consistent results in cash flow optimization and credit control effectiveness. I pride myself on my ability to handle challenging situations with professionalism and achieve positive outcomes.

As a proactive and self-motivated Payroll Administrator, I continuously pursued personal development opportunities to optimize operations and expand my skill set. Taking ownership of my professional growth, I independently acquired expertise in VBA for Excel and UiVision (a Selenium-based browser automation tool).Through self-directed learning, I became somewhat proficient in VBA and Selenium, enabling me to automatically download reports and format them, saving our team hours of work each week.In addition to my independent learning endeavors, I successfully fulfilled my core responsibilities as a Payroll Administrator. I diligently supported the team's weekly payroll duties, ensuring accurate and timely processing. Additionally, I effectively handled customer inquiries and demonstrated my ability to explain complex tax matters in a simplified manner, catering to individuals with diverse backgrounds and varying levels of understanding.One of my notable achievements was the creation of a robust tax calculation system. By leveraging my technical skills and problem-solving abilities, I developed a reliable tax calculator that remains in use by the organization to this day. This solution effectively addressed complex tax issues and provided accurate calculations, showcasing my ability to deliver long-lasting solutions.Through my combination of self-initiated learning in VBA and UiVision, dedication to core responsibilities, and the creation of a valuable tax calculation system, I significantly contributed to operational efficiency and client satisfaction.

In my initial professional role, I gained valuable experience as a Project Support Manager supporting a team dedicated to social workers operating in the field. This opportunity allowed me to handle sensitive data from various cases, ensuring compliance with professional standards of social work documentation.As part of my responsibilities, I meticulously reviewed case files, thoroughly examining and organizing them to meet the highest standards of documentation. I consistently maintained confidentiality while working with sensitive information, ensuring the privacy and security of each individual's data.In addition to managing the documentation process, I maintained regular communication with a team of social workers. I proactively addressed their inquiries, promptly providing them with the necessary information and resources to support their work effectively. By fostering effective and open lines of communication, I contributed to the seamless coordination between the administrative team and social workers in the field. During this role, I demonstrated a strong commitment to professionalism, team work, attention to detail, and the ability to handle confidential and sensitive information. Through my contributions, I actively supported the team's mission to provide high-quality social work services to those in need.