César Ramírez Redondo Email & Phone Number

Cartago, Cr

San Jose, Costa Rica

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.- Responding promptly to customer inquiries.- Communicating with customers through various channels.- Acknowledging and resolving customer complaints.- Knowing our products inside and out so that you can answer questions.- Processing orders, forms, applications, and requests.- Keeping records of customer interactions, transactions, comments, and complaints.- Providing feedback on the efficiency of the customer service process.- Managing a team of junior customer service representatives.- Ensure customer satisfaction and provide professional customer support.

Montgomery, Alabama Area

- Manage first-line team managers that are responsible for managing the day-to-day operations of a team of representatives handling customer inquiries and issues.- For the first time in the site history we achieved a $0 penalty scorecard meeting all the required KPIs.- Coach and mentor team managers.- Supervise multiple teams.

Montgomery, Alabama, United States

- KPI Compliance Improvement & QA Scorecard Items. - Conducts coaching, mentoring, and internal training to help develop the team. - Manages performance of the team through consistent Client Quality process adherence. - Penalty Reduction achieving a 94.4% savings in penalties from January 2018 to July 2021 making the company paid only $74,956.28 in penalties vs $1,325,871.08.

Montgomery, Alabama, Estados Unidos

- Lead and coach a team to meet and exceed business objectives, ensuring that financial, operational and quality metrics are consistently achieved. - Onboard and be mentor of recently promoted team leaders. - Be the first point of contact for SMEs taking customer escalations.

San Jose, Costa Rica

- Lead and coach a team to meet and exceed business objectives, ensuring that financial, operational and quality metrics are consistently achieved. - Onboard and be mentor of recently promoted team leaders. - Be the first point of contact for SMEs taking customer escalations.

San Jose, Costa Rica

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.- Responding promptly to customer inquiries.- Communicating with customers through various channels.- Acknowledging and resolving customer complaints.- Knowing our products inside and out so that you can answer questions.- Processing orders, forms, applications, and requests.- Keeping records of customer interactions, transactions, comments, and complaints.- Providing feedback on the efficiency of the customer service process.- Managing a team of junior customer service representatives.- Ensure customer satisfaction and provide professional customer support.