César Ramírez Redondo
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César Ramírez Redondo Email & Phone Number

Ad Policing Manager at Amazon
Location: Cartago, Cartago, Costa Rica 7 work roles 1 school
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Current company
Amazon
Role
Ad Policing Manager
Location
Cartago, Cartago, Costa Rica
Company size
734811 employees

Who is César Ramírez Redondo? Overview

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Quick answer

César Ramírez Redondo is listed as Ad Policing Manager at Amazon, a company with 734811 employees, based in Cartago, Cartago, Costa Rica. AeroLeads shows a matched LinkedIn profile for César Ramírez Redondo.

César Ramírez Redondo previously worked as Customer Service Representative at Foundever and Operations Manager at Sykes. César Ramírez Redondo holds Conversational English For The Commercial Sector, English Language And Literature, General from Instituto Nacional De Aprendizaje Ina.

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Amazon

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Profile bio

About César Ramírez Redondo

Enthusiastic professional with 10 years in the contact center industry. Results-oriented, proactive, experience in training, development and team leadership, as well as project direction and management.Experience identifying the resources the company has, setting and developing its goals as well as designing the strategy to achieve them with the available resources.Capacity for risk analysis, decision making focused on value creation and strategic management. Professional with an entrepreneurial, self-taught, practical, methodical, analytical and proactive attitude.Professional Skills:- Contact center industry- Administrative management- Business intelligence and strategy- Strategic planning- Operation management- Costumer succes- Management and analysis of operational risks- Commercial strategy and logistics management- Project management- Teaching ability- Optimization of processes- Administration management systems

Current workplace

César Ramírez Redondo's current company

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Amazon
Amazon
Ad Policing Manager
Cartago, CR
Website
amazon.com
Employees
734811
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Company profile
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7 roles

César Ramírez Redondo work experience

A career timeline built from the work history available for this profile.

Ad Policing Manager

Amazon

Cartago, CR

Customer Service Representative

Current
Foundever

San Jose, Costa Rica

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.- Responding promptly to customer inquiries.- Communicating with customers through various channels.- Acknowledging and resolving customer complaints.- Knowing our products inside and out so that you can answer questions.- Processing orders, forms, applications.

Jun 2023 - Present

Operations Manager

Sykes

Montgomery, Alabama Area

- Manage first-line team managers that are responsible for managing the day-to-day operations of a team of representatives handling customer inquiries and issues.- For the first time in the site history we achieved a $0 penalty scorecard meeting all the required KPIs.- Coach and mentor team managers.- Supervise multiple teams.

Sep 2021 - Dec 2022

Quality Manager

Sykes

Montgomery, Alabama, United States

- KPI Compliance Improvement & QA Scorecard Items. - Conducts coaching, mentoring, and internal training to help develop the team. - Manages performance of the team through consistent Client Quality process adherence. - Penalty Reduction achieving a 94.4% savings in penalties from January 2018 to July 2021 making the company paid only $74,956.28 in.

Oct 2017 - Sep 2021

Senior Team Leader

Sykes Enterprises, Incorporated

Montgomery, Alabama, Estados Unidos

- Lead and coach a team to meet and exceed business objectives, ensuring that financial, operational and quality metrics are consistently achieved. - Onboard and be mentor of recently promoted team leaders. - Be the first point of contact for SMEs taking customer escalations.

Jul 2016 - Oct 2017

Team Manager

Sykes

San Jose, Costa Rica

- Lead and coach a team to meet and exceed business objectives, ensuring that financial, operational and quality metrics are consistently achieved. - Onboard and be mentor of recently promoted team leaders. - Be the first point of contact for SMEs taking customer escalations.

Feb 2014 - Jun 2016

Customer Service Agent

Sykes

San Jose, Costa Rica

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.- Responding promptly to customer inquiries.- Communicating with customers through various channels.- Acknowledging and resolving customer complaints.- Knowing our products inside and out so that you can answer questions.- Processing orders, forms, applications.

Mar 2012 - Feb 2014
Team & coworkers

Colleagues at Amazon

Other employees you can reach at amazon.com. View company contacts for 734811 employees →

AC Adrien Cold Adrien Cold Colleague at Amazon Greater Reims Area, France View → BV Bhartendu Vimal Bhartendu Vimal Colleague at Amazon Delhi, India, India View → MM Matthew Muzzi Matthew Muzzi Colleague at Amazon Madison, Mississippi, United States, United States View → CJ Chynex_Books Joy Chynex_Books Joy Colleague at Amazon Lagos State, Nigeria, Nigeria View → LF Luis Felipe Ayala Aguilar Luis Felipe Ayala Aguilar Colleague at Amazon Guadalajara, Mexico Metropolitan Area, Mexico View → JS Jass Sarwan Jass Sarwan Colleague at Amazon Los Angeles, California, United States, United States View → MK Mahboob Khan Mahboob Khan Colleague at Amazon Hyderabad, Telangana, India, India View → EL Eloy López Del Río Eloy López Del Río Colleague at Amazon Madrid, Community Of Madrid, Spain, Spain View → AP Anne Pignon Anne Pignon Colleague at Amazon Anse, Auvergne-Rhône-Alpes, France, France View → SA Sheikh Ahmed Sheikh Ahmed Colleague at Amazon Trenton, New Jersey, United States, United States View →
1 education record

César Ramírez Redondo education

  • Instituto Nacional De Aprendizaje Ina
    Instituto Nacional De Aprendizaje Ina
    English Language And Literature, General
FAQ

Frequently asked questions about César Ramírez Redondo

Quick answers generated from the profile data available on this page.

What company does César Ramírez Redondo work for?

César Ramírez Redondo works for Amazon.

What is César Ramírez Redondo's role at Amazon?

César Ramírez Redondo is listed as Ad Policing Manager at Amazon.

Where is César Ramírez Redondo based?

César Ramírez Redondo is based in Cartago, Cartago, Costa Rica while working with Amazon.

What companies has César Ramírez Redondo worked for?

César Ramírez Redondo has worked for Amazon, Foundever, Sykes, and Sykes Enterprises, Incorporated.

Who are César Ramírez Redondo's colleagues at Amazon?

César Ramírez Redondo's colleagues at Amazon include Adrien Cold, Bhartendu Vimal, Matthew Muzzi, Chynex_Books Joy, and Luis Felipe Ayala Aguilar.

How can I contact César Ramírez Redondo?

You can use AeroLeads to view verified contact signals for César Ramírez Redondo at Amazon, including work email, phone, and LinkedIn data when available.

What schools did César Ramírez Redondo attend?

César Ramírez Redondo holds Conversational English For The Commercial Sector, English Language And Literature, General from Instituto Nacional De Aprendizaje Ina.

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