Cesar Reyes Email & Phone Number

San Diego, California, Us

1) Provided onsite and remote technical support to critical social services aiding in food insecurity, refugee and immigration aid, homelessness, elder care, and patient advocacy.2) Supported a site of over 100 users solo.3) Ensured Service Level Requirements were met by responding to and resolving tickets in a timely manner via the Fresh Service ticketing system4) Set up access to a camera system that helps ensure safety for occupants of one of the sites.5) Administered and supported Windows 10 and 11 systems via Microsoft Active Directory and Office 365.6) Set up hardware and software for end users.7) Troubleshooted and resolved hardware and software issues.8) Wrote documentation for setting up software and hardware for end users9) Worked independently and with a team of 5 TSAs and system admin to provide support to over 600 users

Lumberton, New Jersey, Us

1) Provided onsite technical support while also providing remote technical support to 10+ businesses from a variety of industries including healthcare, finance, nonprofits, and biotech2) Administered end-user’s profiles on Active Directory by assigning the proper permissions, memberships, and accesses3) Trained colleagues on accessing customer systems and providing remote support4) Administered end-users and businesses through Office 365 by assigning group and email permissions, managing mail flow with Exchange Admin Center, implementing security policies with Defender portal, and recovering lost files through Compliance portal5) Provided detailed troubleshooting steps on tickets using ServiceNow and Striven ticketing systems6) Troubleshooted issues on Windows 7, 8, 10, 11 and Mac OS7) Onboarded end-users by creating any necessary accounts and permissions, assigning the minimum required access, and making sure all necessary end-user software was installed8) Offboarded end-users by disabling accounts while still maintaining access to any necessary documents and files9) Troubleshooted end-user software and hardware including the Microsoft Office suite, workstation issues, peripheral devices, printers, and scanners10) Managed end-user workstations and accounts through Group Policy Management11) Configured and troubleshooted 2 Factor Authentication applications including Microsoft Authenticator and Duo12) Troubleshooted internet and VPN connectivity issues

San Diego, California, Us

1. Trained a team of volunteers on tax return preparation, tax law, and tax software2. Researched and resolved tax issues using IRS publications3. Broke down technical tax terminology to help taxpayers understand current tax law4. Provided constant communication via phone and email with clients5. Ensured sensitive tax information remained confidential

La Jolla, Ca, Us

1. Answered hundreds of phone calls and emails2. Troubleshooted issues with user parking accounts3. Resolved and escalated tickets in CRM software in a timely manner

La Jolla, Ca, Us

1. Handled thousands of dollars in parking permits on a weekly basis2. Helped customers choose the best parking pass or transportation option for their situation3. Educated customers on university’s parking system and parking policies

Bachelors Of Science, Cognitive Scien

Minor, Accounting

Minor, Computer Science