Seamless onboarding of new customers in the US, Canada, UK, and Ireland, ensuring aflawless Go Live for their catering services by aligning with individual needs.Coordinate Front End/Back End teams to implement precise bug fixes based onvaluable customer feedback, enhancing service reliability and user satisfaction.Proactively gather and implement customer Front End requirements into their portal,ensuring a tailored and responsive platform that exceeds expectations.

Drive operational excellence for clients through process analysis, flowchart mapping, andinternal KPI identification, ensuring significant efficiency gains and risk mitigation.Optimize client platforms to facilitate seamless interaction with software, implementingimprovements for leaner processes and enhanced performance.Overhaul audit and logistics processes to achieve substantial improvements in On-TimeDelivery, stock availability, and shipment tracking efficiency.Eliminate process waste and enhance ERP interactions, fostering increased productivityand resource utilization for clients.Strengthen work teams by defining clear roles and responsibilities, promoting collaborationand accountability for improved communication and operational effectiveness.Create a comprehensive training matrix and standardized operating processes,empowering employees with knowledge and tools to excel in their roles, resulting inheightened operational excellence and customer satisfaction

Implemented successful Point-of-Sale software for improved customer interaction.Collaborated with clients to customize platform modules based on dietary needs, ensuringon-time deliveries.Drastically reduced inventory by optimizing lot sizes and prioritizing top-rated products.Negotiated with suppliers to boost profits and enhance delivery timelines.Launched new products with impactful marketing, strengthening market presence andcustomer engagement.Orchestrated a dynamic team, including coaches, sales reps, and customer service, togarner positive client reviews, emphasizing commitment to excellence

Supervision and management of production control, warehouse, supermarkets, newproduct engineering, as well as planning departments in Arnprior, Canada.Implementation of Vendor-Owned Inventory program with Fokker Netherlands, involvingSLA with OLA´s and KPI´s, in collaboration with the Developers team at Canada.Master planning of production of parts for customers in the aerospace branch (Boeing,Fokker, Bombardier), according to the capacity of the assembly cells.Inventory analysis to maintain adequate stock according to manufacturing times andcustomer forecast (make to stock, min/max, engineer to order)Preparation of reports for visibility of achievement of goals at the corporate level