Cesar Pineda Email and Phone Number

Customer Service professional with over 20 years of sales and service experience with over 10 years of HR experience. 9 years Network Administration experience. Google IT Support Professional Certificate — eight-month IT support fundamentals which covers the Bits and Bytes of Computer Networking, Operating Systems: Becoming a Power User, System Administration and IT Infrastructure Services, and IT Security. I am proficient in Linux, Windows, MAC OS. Specialize in:• Delivering best in class service to diverse mix of internal and external clients• Anticipating and adapting to team, corporate, and industry changes• Establishing, training, and enforcing compliance policies and procedures • Preparing for and meeting time or monetary sensitive deadlines• Creating an inclusive and collaborative environment• Researching, designing, and implementing proactive and actionable solutions• Researching, compiling, and interpreting raw statistical financial data to identify and anticipate trends and fiscal suitability•Design and preparing instructional manuals.•Creating new users and configured workstations on network.•Updated documentation in order to record new equipment installed, new sites, and changes to computer configurations.