Client Success Manager
Current- Act as a trusted advisor, providing guidance on how IPRO – Reveal’s software solutions can help streamline legal processes, increase efficiency, and cut down on costs.- Analyze data and client feedback to identify opportunities for enhancement and customization, leading to client satisfaction and retention.- Create content and infrastructure of onboard training for newly developed customer experience.- Manage onboarding process for clients upgrading to our SaaS solutions to include providing training to the client, advocating for the client, and connecting the client with the necessary resources to see their projects in the platform through.- Assist in the expansion of client accounts, identifying upsell and cross-sell opportunities and contributing to revenue growth.- Collaborate with cross-functional teams including sales, support, product, and training to elevate the customer experience and strengthen their partnership with IPRO – Reveal.