Manage an MSP Support team responsible for advanced trouble-shooting of supported services. Proven Success in Systems Optimization and Strategic IT Solutions. Provide training to Tier-1 - Tier-3 Support Technicians. Documenting interactions in CRM Client Portal. Documenting support-related processes and procedures. Maintaining Service Level Agreements (SLA) on the ticket system. Responsible for the maintenance, configuration, and reliable operation of cloud systems, computer systems, network servers, and virtualization. Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades to IT infrastructure. Responsible for capacity, storage planning, and database performance.

Cybersecurity practitioner tasked with monitoring information systems and reacting to security incidents.Assist to identify assets and remediate vulnerabilities; configure and implement protective technologies; and detect, respond, and collaborate in recover from security incidents.Setup Azure Virtual servers and Virtual desktop to support company virtual trainings.• Instructor, consultant, writer, and editor. Guide mentor learners to archive success. Courses: (SSCP) - System Security Certified Practitioner. AWS DevOps Engineer Professional.

• Low Voltage Project Estimator professionally create profitable bids for SCS/OSP, CCTV, AC, A/V, DAS, Nurse Call and WLAN infrastructure needs. Review project submittals (SOW), following TIA/NFTA standards, Division 27 and BICSI publications. Producing detailed pathway design to support inside and outside plant cabling and fill calculations. • Takeoff from the floor plans the location of IDF closets, communication outlets by type of termination. Producing (RFI). Estimate equipment and calculate materials to terminate cables according to the SCS branch connectivity and prices, producing (RFP) to vendors.• Produce project submittals and List of Materials. Calculate labor and other equipment to produce the Project Proposal document and send to the customer. Produce Ask Built Plan. Use D-Tools system Integration Software. QuickBooks Pro 2019, Sage 100, AutoCAD, and Microsoft Office 365.Network Engineer – (ASE Telecom subcontractor).University of Miami. - www.miami.eduSeptember/2014 to January/2018.• Field network engineer in the Network Infrastructure department for enterprise campus. Responsible for campus documentation of Copper and Fiber Optic infrastructure. Installing necessaries telecommunications fiber and copper paths, certify test, troubleshoot and documenting. • Provide network devices configuration, installation, and support (Cisco, Extreme and Junipers - switches and routers) by projects. Support campus CCTV Poe cameras and WLAN. Responsible for department assets inventory and distribution by projects.

Managed an organization with more than 150 Customers, Designing, implementing and support IT infrastructure (network, hardware, software, operating systems and processes). Install and configure Servers: DELL Power Edge T and M series. Administrate Microsoft Servers 2008, 2010, 2012, Active Directory, MS Exchange, Terminal Servers, and SQL Servers. Networking: Configure switches: Cisco, HP, Cisco 5500 Routers. Firewalls. Virtual servers VMware (ESXi- VSphere 2012 & 2016). Backup Service: BDR Backup, Doyens Server management and eFolder storage Cloud. Help Desk Support with N-Able. Business automation using ConnectWise. Email filter using MXLOGIC & Postini spam filters. UNIX Centos, MAC Lion Servers, Mac Networks, Time Machine Backup. Network certify Cabling & Wiring installation, Digital Phone Systems Installation, CCTV Security Systems Cameras, installation, troubleshooting, assembling, disassembling, repairing and monitoring alarm system hardware and electronic devices: video cameras, remote controls, audio surveillance equipment and television monitors..

Provide high level IT support to the ABC IT Customers. Managed local and remote teams support. Administrate Microsoft Servers 2003, 2008 R2, 2012, Active Directory, IIS, SQL 2008 R2. Cisco and HP switches, Cisco Routers. Firewalls. Microsoft Exchange 2003 to 2010 Servers, Virtual servers VMware. Windows XP, 7 & 8.1 workstations. Backup Veritas Backup Exec 10.0. WHOA Cloud. Help Desk Support. Remote Server administration using GFI Max Remote Management. MS Outlook 2000-2013 email using ILLOGIC & Postini spam filters. Unix Lentos Servers, MAC Lion Servers, Mac Networks support, Mac Time Machine Backup. Digital Phone Systems Installation, Manage and troubleshoot CCTV Security cameras systems installations.

Provided systems administration support (both onsite and remotely) for Windows & MAC systems including server and workstations, upgrades, and user account setup. Consistently monitoring of multiple networks and systems, network errors, malware, and all issues. Provided Windows environment administration and virtualization. Designed Windows multi-site networks. Designed and managed backup systems, including highly available (HA) and disaster recovery (DR) systems. Performed Exchange to Office 365 migrations. Planned and performed various Windows migrations. Designed and managed Hyper-V (2012) hosted server’s environment, AD infrastructure and GPOs. Designed and managed wireless infrastructure and multi-vendors’ applications. Installed and managed Meraki routers and wireless systems. Provided antivirus/antispyware solutions and resolved virus outbreaks for clients with compromised/infiltrated systems. Managed mobile solution for iPhones, Androids, and Windows Mobile. Managed LabTech monitoring tool. Provided Help Desk Services, Strategic IT Consulting, Cybersecurity Solutions, Security Services, Business Continuity, Healthcare IT.

Managed a computer engineers team in IT Department in a tree locations company with more than 100 workstations. Supported customers with professional services, network administration and support (Windows 2k Servers, Novell 4.11, NT 4.0, Proxy and Microsoft TSE Servers), 110 Windows XP workstations, network printers, HP Proliant switches, routers, 3 Internet, T1 lines, Watchward Firebox firewall. Performed system configurations, software installations, developed applications in Visual FoxPro 6.0 and, purchasing supplies, equipment and general support in IT department.

Responsible for the proper operation, and daily maintenance equipment in Night Shift, QCO Department. Assist management in the preparation of monthly statistical and others reports (MSOffice 97).