Cesar A. Mendoza Email & Phone Number

Edison, New Jersey, Us

• Led and developed a culturally diverse team of 20+ data analysts, driving multiple strategic initiatives and maintaining a company-leading attrition rate of less than 1%.• Supervised end-to-end analytics, implementing reporting, automating workflows, and improving processes which enabled leaders to make informed, data-driven business decisions.• Collaborated with Marketing, Product, Strategy, Finance, and Operations teams to drive go-to-market (GTM) strategies, contributing to a $4 million BI team revenue increase.• Partnered with market leadership and Global Strategy, ensuring alignment with global standards by interpreting directives, providing guidance, and offering hands-on support. Enabled consistent reporting and fair performance tracking across the globe.• Interpreted and presented data-driven insights and trends to executives, influencing SLT decision-making and driving adoption of strategic business initiatives.

Edison, New Jersey, Us

• Served as the de facto product owner for Loyalty Reporting, coordinating diverse team needs into unified requirements and ensuring alignment with the Architecture team for a successful program launch.• Owned end-to-end measurement and reporting of marketing campaigns, from data collection to insights generation, guiding media strategy and attribution to increase user engagement and boost win-back rates.• Leveraged VOC data from surveys, social media, and support channels to deliver actionable insights to leadership, improving CSAT scores and uncovering key pain points.• Led investigations into McDonald’s app ordering flow, identifying opportunities to enhance customer retention, pricing, and marketing strategies, resulting in a significant boost in revenue and lifetime value.

Edison, New Jersey, Us

• Established and directed the Business Intelligence practice, crafting the strategic roadmap of the team and securing the McDonald’s account.• Audited reporting environments and delivered a strategic plan to consolidate, sunset, or revamp dashboards, streamlining workflows and increasing reporting efficiency while ensuring alignment with business objectives.• Transformed McDonald’s US Marketing reporting suite by transitioning from Excel to static and self-service dashboards using Tableau, Adobe Analytics, and Alteryx, reducing ad-hoc requests by 40% globally.• Developed and refined measurement frameworks, continuously challenging KPIs to align with company goals and drive performance improvements.

Chicago, Illinois, Us

• Directed the design and execution of analytics enablement strategies for small and medium-sized businesses (SMBs) helping clients optimize their data operations to drive growth.• Developed and implemented data roadmaps tailored to client needs, integrating data solutions into business processes to enhance decision-making.• Led the creation of financial and performance dashboards, providing clients with actionable insights that improved operational efficiency and profitability.• Established data governance practices to ensure data quality and consistency, enabling clients to rely on a single source of truth for their data needs.

Chicago, Illinois, Us

• Analyzed people data to uncover trends and insights, driving informed decision-making on key people topics to enhance business value.• Orchestrated the deployment of a new Human Capital Management (HCM) and Comp Planning systems, enhancing reporting accuracy and moving away from excel-based reporting.• Led the creation of self-service BI tools for the HR department, reducing manual data requests by 50% and empowering department heads to generate their own reports, significantly enhancing operational efficiency.• Established data governance frameworks that ensured compliance and data integrity across the organization.

Chicago, Il, Us

• Introduced analytical approaches, including guest timing analysis that enabled additional daily seating arrangements, boosting revenue by estimated 10-15%.• Analyzed first use of dynamic pricing in the restaurant industry based on demand data, increasing ticket revenue by 15-20%, while optimizing staffing levels to reduce labor costs by 5-7%.• Managed the development of innovative financial models that supported the group's expansion, including licensing the brand to 5-star hotels worldwide.• Implemented compensation impact models that guided the introduction of a 401(k) match and other incentives, significantly boosting organizational growth and workforce satisfaction.

Chicago, Il, Us

New York, Ny, Us

Fall/Winter Program

Chicago, Illinois, Us

Summer Program

Master Of Science - Ms, Business Analytics

Bachelor Of Science (B.S.), Entrepreneurship | Focus: Finance

Executive Program In Ai Product & Service Design, Artificial Intelligence