Cesar Arellano Email & Phone Number

Chesapeake, Virginia, United States

With more than 35 years of experience, Workplace Options offers emotional, practical and physical wellbeing support to employees and their families around the world. From our 15 Global Service Centers and through our network of more than 83,000 providers, we serve 100,000+ organizations and their more than 65 million employees in over 200 countries and.

Newport News, VA

Responsible for creating, developing and implementing service and support strategies for non-medical products and healthcare medical devices.Manage all product support activities for product development and product engineering divisions. Responsible for service and support contracted out activities for other Canon companies.Responsible for product support.

Greater Atlanta Area

• SITA is the world's leading air transport IT and communications specialists for airlines, airports, governments, and air cargo. Almost every airline and airport in the world does business with SITA.
• Managed customer application support teams for the airline industry that provided global 24/7 support for airline passenger solutions applications.
• Managed the overall service desk activities including incident management and request fulfillment process.
• Experienced working with multinational and global IT and application support teams and maintaining key performance indicators metrics to ensure customer satisfaction.
• Implemented Service Desk standards to align with ITIL standards.

• Managed the Technical Support department that provided enterprise-class support, around the clock technical support for our customer's mission-critical voice applications to ensure success with Angel solutions.Angel is.
• Managed technical customer support organization for a high growth tech company that provided enterprise-class 24/7 technical support for our customer's mission-critical voice applications.
• Effectively led the technical support team in increasing overall customer experience metrics, resulting in significantly increasing customer support survey satisfaction ratings.
• Experienced in personal interactions with other internal organizations to increase productivity and technical awareness resulting in building strong client/customer relationships.

Experienced information technology manager with extensive expertise in managing operational responsibilities, including desktop support, call center, and asset management. Particularly effective in software and hardware life cycle programs to reduce total cost of ownership. Experience in leading the IT team in planning, implementing and deploying new IT.