Cesar Restrepo

Cesar Restrepo Email and Phone Number

Adaptable SFDC Admin shifting to Operations with 18 years of cross-industry expertise. Strong skills in high-stakes settings, studying Six Sigma & Power BI. Ready to quickly learn new tools and tech for growth. @ Samsung Electronics America
Cesar Restrepo's Location
New York City Metropolitan Area, United States, United States
Cesar Restrepo's Contact Details

Cesar Restrepo personal email

n/a
About Cesar Restrepo

Dynamic Salesforce Administrator with extensive experience in maintaining and optimizing both new and existing Salesforce instances. Proficient in managing reports, dashboards, list views, user administration, and customizations (e.g., picklist values, page layouts, lead, and case routing rules, email templates, and new functionality configurations). Proven background in Salesforce architecture, flow rules, approval processes, and business technical analysis. Develop solutions, deliver new functionality, and handle integrations with downstream impacts. Key strengths include custom fields, analytic snapshots, record types, app exchange packages, territory management, forecasting, and the ability to solve complex challenges with innovative solutions.

Cesar Restrepo's Current Company Details
Samsung Electronics America

Samsung Electronics America

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Adaptable SFDC Admin shifting to Operations with 18 years of cross-industry expertise. Strong skills in high-stakes settings, studying Six Sigma & Power BI. Ready to quickly learn new tools and tech for growth.
Cesar Restrepo Work Experience Details
  • Samsung Electronics America
    Process Innovation Business Performance Management
    Samsung Electronics America Oct 2022 - Present
    Ridgefield Park, Nj, Us
    𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗧𝗶𝘁𝗹𝗲𝘀:Parent-Child Forecasting Opportunities (Won the CFO award), In-House Sharing (IHS), Win Loss, Executive Summary, Account Profile Major Enhancements, opportunity Solution Base, Highspot connectivity, User documentation for SingleID. 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗗𝗲𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻:Samsung Electronics America (SEA) manufactures and sells a wide range of electronic products and services: SEA offers a variety of products, including mobile devices, home appliances, televisions, digital cameras, storage devices, security systems, smartwatches, and computer products. I am responsible for working with 3rd party companies (e.g., SDSA developers for SEA) to complete and deliver Salesforce.com integrations to track all accounts, opportunities, leads, new business processes, and designs of page layouts while configuring sales business models and forecasting tools. ✦ Perform system maintenance and enhance customized tools, deal pages, leads, and reports to improve operational efficiency.✦ Maintain data integrity, and data cleansing with a focus on monitoring data quality, record completeness, and record duplication✦ Configure cloud apps for marketing (Highspot) and manage users' ongoing support requests and administrative needs.✦ Customize Salesforce.com fields, page layouts, record types, searching, list views, queues, reports, and dashboards.✦ Responsible for analysis and integration of “how to” tutorials, and delivery of Salesforce.com to business units.𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀:✦ Revolutionized opportunity management processes with a 100% adoption rate, cutting approval time by day and integrating into forecasting, saving $10-$25 per user per month on PRM tool costs.✦ Implemented pipeline inspection tool, resulting in 100% endorsement from sales leadership, high AM adoption, and improved management of overdue opportunities, leading to more activity and cost savings for the company.
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  • Persistent Systems
    Sr. Salesforce Administrator/Application Support/Consultant
    Persistent Systems Jun 2022 - Sep 2022
    Pune, Maharashtra, In
    𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗧𝗶𝘁𝗹𝗲𝘀:System Enhancements, Maintenance, Integrations, Design, Subject Matter Expert (SME)𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗗𝗲𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻:Persistent Systems is a global solutions company having technical expertise and industry experience of 30 years providing digital business transformation. My responsibilities are identical In Tangoe Inc. as I service Tangoe Inc. as a Consultant.
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  • Tangoe
    Sr. Salesforce Administrator/Application Support
    Tangoe Apr 2017 - Jun 2022
    Indianapolis, Indiana, Us
    𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗧𝗶𝘁𝗹𝗲𝘀:System Enhancements, Maintenance, Integrations, Design𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗗𝗲𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻:Tangoe Inc. is an information technology company that builds telecom expense management, managed mobility services, and cloud expense management software. My responsibilities included collaborating with third-party companies to complete and deliver Salesforce.com integrations for tracking all accounts, leads, and new business processes of page layouts, testing, and QA, and configuring sales business models and forecasting tools. ✦ Configuration of Cloud Apps for marketing, such as Demand Base, Outreach, WP forms, Zapier, and Bizible.✦ Configurations/Upgrades to the Pardot platform to Analytics reporting and enrichment data tools like Discover.org and Zoom Info.✦ Configuration of Cloud Apps for sales and legal teams with DocuSign, and DocuSign Analytics, while connecting for enablement/training.✦ Customize Salesforce.com fields, page layouts, record types, searching, list views, queues, reports, and dashboards.✦ Support configuration with Azure for user onboarding and offboarding, create accounts and configure sharing rules.𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀:✦ Transformed distributor-reseller relationships and sales tracking by implementing automated 360 relationship conversion and reporting, resulting in 100% adoption and improved transparency for sales users at all levels.✦ Automated renewal process increased renewal representation to 100%, and improved reporting and forecasting, resulting in higher retention and strategic brand management, providing an advantage to the team.
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  • Thor Equities
    Salesforce Administrator/Business Analyst
    Thor Equities Feb 2013 - Apr 2017
    New York, Ny, Us
    𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗧𝗶𝘁𝗹𝗲𝘀:System Enhancements, Investor Relations, Ticket System/Case Management𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗗𝗲𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻:Thor Equities is a leader in developing, leasing, and managing commercial, residential, retail, hotel, and mixed-use assets in premier urban locations worldwide. My responsibilities included working with companies to deliver Salesforce.com integration for tracking all accounts, leads, leasing deals, investor information, and business development tools for most departments (Retail and Office Leasing, Prospect Investors, Acquisitions). ✦ Customized Salesforce.com fields, page layouts, record types, searching, list views, queues, reports, and dashboards.✦ Support users, create accounts, configure sharing rules integration/installation of the app (Spanning and SFO)✦ Assisted 3rd party software like Informatica for an ETL process to bring data from another system into salesforce.✦ Performed system backups for all orgs (production, sandbox, development both internal and third party).✦ Maintained configuration of deployed functionality for diverse teams and monitored workflow automation rules.𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀:✦ Achieved 100% data accuracy and daily data transfer by simplifying agents' processes and eliminating data reconciliation through implementing Salesforce and Informatica, resulting in a single data access and reporting system.
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  • At Network Marketing Solutions A Mundo Media, Inc. Company
    Consultant Salesforce Administrator
    At Network Marketing Solutions A Mundo Media, Inc. Company May 2012 - Sep 2012
    Richmond Hill, Ontario, Ca
    ✦ Managed, oversaw and supported the daily operations of salesforce users in Canada and United States✦ Configured automated WTL processes to accept potential prospects apps from corporate web site into lead management system.✦ Enhanced security features for profiles, roles and CRM access, sharing rules/definition of record types for accounts, opportunities, and configuration of forecasting, while implementing data validation and data integrity rules.✦ Enhanced designs for lead, account, opportunity, and Echo Sign objects to comply with original project charter requirements.✦ Activated and configured forecasting based on opportunity pipeline and quota abilities for the entire sales team.✦ Performed data uploads and data extractions with data loader for updates during the work process.✦ Created reports and dashboards, summary reports, matrix reports, custom field summaries, tame based filters.
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  • Epic Media Group
    Manager Of Technical Integration/Sales Force Administrator
    Epic Media Group Mar 2008 - Apr 2012
    New York, Ny, Us
    𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗧𝗶𝘁𝗹𝗲𝘀:Epic Market Place (EMP)𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗗𝗲𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻:Epic is a leading performance-based agency that enables brands and direct marketers to build online communities, engage users and develop comprehensive customer acquisition solutions through emerging forms of media. Epic specializes in social media, mobile, premium display, search and email. When Epic Media Group announced the establishment of Epic Marketplace as the company's premier go-to-market brand, both companies needed to ensure business system integration for minimizing data and process duplication with other business processes. My responsibilities include collaborating to deliver Salesforce.com integration for tracking all accounts, opportunities, campaign offers by territory, and to automate forecasting by products. ✦ Responsible for the analysis, integration, and delivery of Salesforce.com to the EMP business units.✦ Customize Salesforce.com fields, page layouts, record types, searching, list views, queues, reports, and dashboards.✦ Maintain security such as user accounts, sharing rules, user roles, user profiles, field level security, content folder rights, groups, etc.✦ Maintain system configuration, change control, and enhancements, and manage operational requests and troubleshot issues.✦ Conduct training of SalesForce.com for users and present changes/system enhancements and overall training to diverse audiences.✦ Assist in mapping data from Accounts and Opportunities to the Enterprise Data Warehouse (EDW).✦ Utilize AppExchange and various resources to find business requirement solutions (Echo Sign).✦ Perform all releases from the sand box to the deployment of applications onto production instance.
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  • Link Share A Rakuten Company
    Senior Manager Of Technical Services
    Link Share A Rakuten Company Mar 2000 - Mar 2007
    San Mateo, Ca, Us
    ✦ Affiliate services and support to the UK team✦ Design and Develop tools to streamline Quality Assurance on Daily transactions reporting✦ Member of the CAT (Corrective Action Team) - Main functions and goals are to define processes for Product Deployment, Documentation, and Communication, as well as training to end users, internal and external.
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  • Solution Services Corporation
    Systems Operational Support
    Solution Services Corporation Mar 1996 - Feb 1999
    ✦ Set up and monitored IBM and Xerox systems during production, oversaw and approved the quality of output produced during cycles✦ Performed duties as tape librarian, and interacted with customers as needed, detected problems with systems and peripherals, and resolved problems
  • Warner Insurance Services Inc. & Cover-All (Subsidiary)
    Supervisor
    Warner Insurance Services Inc. & Cover-All (Subsidiary) Feb 1990 - Mar 1996
    ✦ Assisted, delegated and directed operators in performing work, provided answers to questions during training of new operators✦ Perform daily, weekly, monthly backups, oversaw production flow✦ Maintenance and development of Cobol Applications

Cesar Restrepo Skills

Crm Data Analysis System Administration Purchasing Affiliate Marketing Online Advertising Ppc Sem Web Analytics Lead Generation Business Performance Management Account Management Enterprise Software Salesforce.com Advertising Integrated Marketing Analytics Project Management Customer Relationship Management Search Engine Marketing

Cesar Restrepo Education Details

  • Bergen Community College
    Bergen Community College
    Information Technology Project Management
  • Salesforce
    Salesforce
    Administration Essentials For Enterprise Or Unlimited Edition (Adm-201)
  • The Chubb Institute
    The Chubb Institute
    Computer Programming
  • Bergen Community College
    Bergen Community College
    Business / Programming
  • Computer Learning Center
    Computer Learning Center
    Business Programming
  • Computer Processing Institute
    Computer Processing Institute
    Diploma: Computer Operations

Frequently Asked Questions about Cesar Restrepo

What company does Cesar Restrepo work for?

Cesar Restrepo works for Samsung Electronics America

What is Cesar Restrepo's role at the current company?

Cesar Restrepo's current role is Adaptable SFDC Admin shifting to Operations with 18 years of cross-industry expertise. Strong skills in high-stakes settings, studying Six Sigma & Power BI. Ready to quickly learn new tools and tech for growth..

What is Cesar Restrepo's email address?

Cesar Restrepo's email address is ce****@****ail.com

What is Cesar Restrepo's direct phone number?

Cesar Restrepo's direct phone number is +121252*****

What schools did Cesar Restrepo attend?

Cesar Restrepo attended Bergen Community College, Salesforce, The Chubb Institute, Bergen Community College, Computer Learning Center, Computer Processing Institute.

What skills is Cesar Restrepo known for?

Cesar Restrepo has skills like Crm, Data Analysis, System Administration, Purchasing, Affiliate Marketing, Online Advertising, Ppc, Sem, Web Analytics, Lead Generation, Business Performance Management, Account Management.

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