Cesar Restrepo Email & Phone Number

Ridgefield Park, Nj, Us

𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗧𝗶𝘁𝗹𝗲𝘀:Parent-Child Forecasting Opportunities (Won the CFO award), In-House Sharing (IHS), Win Loss, Executive Summary, Account Profile Major Enhancements, opportunity Solution Base, Highspot connectivity, User documentation for SingleID. 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗗𝗲𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻:Samsung Electronics America (SEA) manufactures and sells a wide range of electronic products and services: SEA offers a variety of products, including mobile devices, home appliances, televisions, digital cameras, storage devices, security systems, smartwatches, and computer products. I am responsible for working with 3rd party companies (e.g., SDSA developers for SEA) to complete and deliver Salesforce.com integrations to track all accounts, opportunities, leads, new business processes, and designs of page layouts while configuring sales business models and forecasting tools. ✦ Perform system maintenance and enhance customized tools, deal pages, leads, and reports to improve operational efficiency.✦ Maintain data integrity, and data cleansing with a focus on monitoring data quality, record completeness, and record duplication✦ Configure cloud apps for marketing (Highspot) and manage users' ongoing support requests and administrative needs.✦ Customize Salesforce.com fields, page layouts, record types, searching, list views, queues, reports, and dashboards.✦ Responsible for analysis and integration of “how to” tutorials, and delivery of Salesforce.com to business units.𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀:✦ Revolutionized opportunity management processes with a 100% adoption rate, cutting approval time by day and integrating into forecasting, saving $10-$25 per user per month on PRM tool costs.✦ Implemented pipeline inspection tool, resulting in 100% endorsement from sales leadership, high AM adoption, and improved management of overdue opportunities, leading to more activity and cost savings for the company.

Pune, Maharashtra, In

𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗧𝗶𝘁𝗹𝗲𝘀:System Enhancements, Maintenance, Integrations, Design, Subject Matter Expert (SME)𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗗𝗲𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻:Persistent Systems is a global solutions company having technical expertise and industry experience of 30 years providing digital business transformation. My responsibilities are identical In Tangoe Inc. as I service Tangoe Inc. as a Consultant.

Indianapolis, Indiana, Us

𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗧𝗶𝘁𝗹𝗲𝘀:System Enhancements, Maintenance, Integrations, Design𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗗𝗲𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻:Tangoe Inc. is an information technology company that builds telecom expense management, managed mobility services, and cloud expense management software. My responsibilities included collaborating with third-party companies to complete and deliver Salesforce.com integrations for tracking all accounts, leads, and new business processes of page layouts, testing, and QA, and configuring sales business models and forecasting tools. ✦ Configuration of Cloud Apps for marketing, such as Demand Base, Outreach, WP forms, Zapier, and Bizible.✦ Configurations/Upgrades to the Pardot platform to Analytics reporting and enrichment data tools like Discover.org and Zoom Info.✦ Configuration of Cloud Apps for sales and legal teams with DocuSign, and DocuSign Analytics, while connecting for enablement/training.✦ Customize Salesforce.com fields, page layouts, record types, searching, list views, queues, reports, and dashboards.✦ Support configuration with Azure for user onboarding and offboarding, create accounts and configure sharing rules.𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀:✦ Transformed distributor-reseller relationships and sales tracking by implementing automated 360 relationship conversion and reporting, resulting in 100% adoption and improved transparency for sales users at all levels.✦ Automated renewal process increased renewal representation to 100%, and improved reporting and forecasting, resulting in higher retention and strategic brand management, providing an advantage to the team.

New York, Ny, Us

𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗧𝗶𝘁𝗹𝗲𝘀:System Enhancements, Investor Relations, Ticket System/Case Management𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗗𝗲𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻:Thor Equities is a leader in developing, leasing, and managing commercial, residential, retail, hotel, and mixed-use assets in premier urban locations worldwide. My responsibilities included working with companies to deliver Salesforce.com integration for tracking all accounts, leads, leasing deals, investor information, and business development tools for most departments (Retail and Office Leasing, Prospect Investors, Acquisitions). ✦ Customized Salesforce.com fields, page layouts, record types, searching, list views, queues, reports, and dashboards.✦ Support users, create accounts, configure sharing rules integration/installation of the app (Spanning and SFO)✦ Assisted 3rd party software like Informatica for an ETL process to bring data from another system into salesforce.✦ Performed system backups for all orgs (production, sandbox, development both internal and third party).✦ Maintained configuration of deployed functionality for diverse teams and monitored workflow automation rules.𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀:✦ Achieved 100% data accuracy and daily data transfer by simplifying agents' processes and eliminating data reconciliation through implementing Salesforce and Informatica, resulting in a single data access and reporting system.

Richmond Hill, Ontario, Ca

✦ Managed, oversaw and supported the daily operations of salesforce users in Canada and United States✦ Configured automated WTL processes to accept potential prospects apps from corporate web site into lead management system.✦ Enhanced security features for profiles, roles and CRM access, sharing rules/definition of record types for accounts, opportunities, and configuration of forecasting, while implementing data validation and data integrity rules.✦ Enhanced designs for lead, account, opportunity, and Echo Sign objects to comply with original project charter requirements.✦ Activated and configured forecasting based on opportunity pipeline and quota abilities for the entire sales team.✦ Performed data uploads and data extractions with data loader for updates during the work process.✦ Created reports and dashboards, summary reports, matrix reports, custom field summaries, tame based filters.

New York, Ny, Us

𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗧𝗶𝘁𝗹𝗲𝘀:Epic Market Place (EMP)𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗗𝗲𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻:Epic is a leading performance-based agency that enables brands and direct marketers to build online communities, engage users and develop comprehensive customer acquisition solutions through emerging forms of media. Epic specializes in social media, mobile, premium display, search and email. When Epic Media Group announced the establishment of Epic Marketplace as the company's premier go-to-market brand, both companies needed to ensure business system integration for minimizing data and process duplication with other business processes. My responsibilities include collaborating to deliver Salesforce.com integration for tracking all accounts, opportunities, campaign offers by territory, and to automate forecasting by products. ✦ Responsible for the analysis, integration, and delivery of Salesforce.com to the EMP business units.✦ Customize Salesforce.com fields, page layouts, record types, searching, list views, queues, reports, and dashboards.✦ Maintain security such as user accounts, sharing rules, user roles, user profiles, field level security, content folder rights, groups, etc.✦ Maintain system configuration, change control, and enhancements, and manage operational requests and troubleshot issues.✦ Conduct training of SalesForce.com for users and present changes/system enhancements and overall training to diverse audiences.✦ Assist in mapping data from Accounts and Opportunities to the Enterprise Data Warehouse (EDW).✦ Utilize AppExchange and various resources to find business requirement solutions (Echo Sign).✦ Perform all releases from the sand box to the deployment of applications onto production instance.

San Mateo, Ca, Us

✦ Affiliate services and support to the UK team✦ Design and Develop tools to streamline Quality Assurance on Daily transactions reporting✦ Member of the CAT (Corrective Action Team) - Main functions and goals are to define processes for Product Deployment, Documentation, and Communication, as well as training to end users, internal and external.

✦ Set up and monitored IBM and Xerox systems during production, oversaw and approved the quality of output produced during cycles✦ Performed duties as tape librarian, and interacted with customers as needed, detected problems with systems and peripherals, and resolved problems

✦ Assisted, delegated and directed operators in performing work, provided answers to questions during training of new operators✦ Perform daily, weekly, monthly backups, oversaw production flow✦ Maintenance and development of Cobol Applications

Certificate In Project Management, Information Technology Project Management

Training Session, Administration Essentials For Enterprise Or Unlimited Edition (Adm-201)

Diploma: Computer Programming, Computer Programming

Associate In Applied Science (A.A.S), Business / Programming

Diploma: Computer Programming, Business Programming

Diploma: Computer Operations