Cesar Arrocha Email & Phone Number

Medellín, Antioquia, Co

As a Governance Lead, I manage the performance and operations of the team, focusing on designing, measuring, implementing, and controlling compliance processes for the commercial teams. I ensure adherence to company standards and policies, continuously improve processes, and produce KPIs to measure performance and success.

Remote

My role focused on driving operational excellence, optimizing processes, and ensuring adherence to standards for efficient project delivery. As a PMO Lead, I led the performance and management of the Operational Excellence team within the PMO. I ensured compliance with company processes in the Delivery Area, implemented improvements, and controlled processes while producing KPIs to measure success.

Remote

As a PMO Analyst, I played a key role in designing, measuring, analyzing, implementing, and controlling processes within the Delivery area. My responsibilities included overseeing the recruiting process for new project managers, conducting profile validations, interviews, and ensuring a smooth ramp-up for new managers. Additionally, I managed KPIs, conducted process follow-ups, and contributed to the overall efficiency and success of project delivery operations.

Panama

Designed and implemented the Continuous Improvement strategy for the HR Service Center, focusing on aligning processes and creating Standard Operating Procedures (SOPs). I led global Continuous Improvement champions, fostering collaboration across China, England, India, and Panama. Through leading various global CI projects and initiatives, I ensured efficient operations and project management, leveraging data collection, analysis, and transformation to drive continuous improvement and operational excellence.

Panama

Led several initiatives on standardization of processes, creating comprehensive playbooks, manuals, and SOPs for the HR Service Center Americas. Conducted quality assurance audits, delivered training to new hires and current employees, and analyzed performance metrics to drive process improvements. Migrated processes from other business units, and consulted on quality assurance, training, development, and process documentation.

Panama

Provided back-office support for HR processes, implemented process improvements, and standardized new HR processes for the North America Services Center, coordinated recruiting tasks for new applicants, including online and on-site testing, ensuring a streamlined and efficient hiring process.

Panama

Developed and implemented quality procedures and company policies to ensure compliance and operational efficiency, generated and analyzed metrics reports to identify areas for process improvement and quality assurance, conducted quality inductions and training sessions, ensuring staff were well-versed in standard operating procedures, and ensured continuous adherence to quality standards, driving improvements in customer satisfaction and operational processes.

Panama

Provided general customer support to wireless and broadband internet customers, including billing and technical support.

Bachelor’S Degree, Business Communications - Management

Data Analytics

Master'S Degree, Project Management