Cesar Benavides Email & Phone Number

Schaumburg, Illinois, United States

Skokie, Illinois, United States

Enriching people's lives!

Chicago & Indiana

• Responsible for 149 dealer partner locations in Illinois and Indiana.• Managed accounts by creating sales opportunities for franchise locations with aggressive marketing plans, side by side coaching, and strong relationship building.• Managed organization's largest region and performed full sales cycle duties.• Educate dealer principles to focus on customer survivability and subscriber growth through delivering on the Cricket Promise and provide the right tools to retail locations for success.• Removed distractions from my indirect sales representatives to help them focus on improving the customer experience in Illinois and Indiana.• Executed sales training and development programs to ensure store representatives knowledge on the benefits of Cricket Wireless products and services.• Responsible for high level attainment on all key performance indicators by increasing customer experience, and superior service in dealer owned Cricket locations. • Subject matter expert on various Cricket products, including the Lifeline Credit.• Created the Cricket Lifeline Chicago-land Contest Kick-off event which included 950 representatives from the both corporate and franchise-owned locations.• Responsible for growing dealer door productivity by relationship building, integrity, trust and a side by side partnership.

Greater Chicago Area

• Delivered excellent customer service by greeting and assisting each customer. • Addressed customer inquiries and resolved complaints. • Reorganized the sales floor to meet company demands. • Directed and supervised employees by engaging in sales, inventory-taking and reconciling cash receipts. • Trained staff to deliver a superior customer service. • Developed & promoted 4 sales representatives to Assistant Managers

• Started off as a Retail Wireless Consultant.• Promoted to sales manager position in 9 months• Promoted as store manager of 3 locations in 1 year.• Lead my team successfully through dedication and encouraging a culture of trust and respect which inspired my team to provide superior service.• My keen business sense, organizational skills, and ability to build strong relationships within my team have ensured store operations to run smoothly.• Developed & promoted 12 sales representatives to Assistant Managers and other key roles within the organization.

• Managed a Nextel Preferred Partner Retail Store. • Responsible for increasing sales through the use of aggressive citywide marketing campaigns.• Addressed and corrected sales staff communication issues in a tactful and effective manner.• Developed tools to track and monitor personal sales opportunities, deals in progress and finished contracts.

• Generated sales of cellular phones and rate plans. • Handled general office duties including data entry, answering telephone calls, greeting customers and billing inquiries. • Recognized as top sales generator, increasing sales level by 70% in Q4 2003 & Q1 2004.

Greater Chicago Area

• Managed a corporation consisting of 23 locations with 75 employees who handled sales for a total of 30,000 active customers.• Increased market share by 42% over the course of a 2 years. • Grew number of customers by 150% in 1 year. • Hired and trained sales staff for all new store locations.

Greater Chicago Area

• Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. • Developed loyalty programs to optimize revenue levels. • Shared product knowledge with customers while making personal recommendations.• Generated Beepers Sales• Re-Freq'ed Pager by replacing Crystals• Repaired LCD screens for Beepers• Partnership building with local businesses• Cross promotions with CPS.

Associates, Electronic Engineering

Education record