Cesar Borrego Islas Email & Phone Number

Torrance, CA, US

• Acted as a liaison between IT and business teams, translating complex requirements into technical solutions and ensuring alignment with business objectives.
• Collaborated with Business Management to streamline data quality processes and improve financial reporting accuracy.
• Developed and managed SQL objects including Views, Stored Procedures, and Tables to optimize data retrieval and analysis, resulting in better data quality and reduced query response.
• Successfully managed different business applications such as Microsoft Great Plains (ERP), StockIQ (SCM), and Salespad (Inventory Software) to streamline operations and improve data accuracy.
• Effectively managed multiple concurrent projects to enhance business applications, optimize workflows, and improve report accuracy.
• Demonstrated proficiency with various applications including Excel, Power BI, Visio, PowerApps, SSMS, and PowerAutomate.

Plano, TX, US

• Collaborated with regional SR technical business analysts to achieve consensus and secure sign-off on critical requirements and deliverables.
• Leveraged SSMS to conduct in-depth analysis of database tables, identifying and resolving data discrepancies to ensure data quality.
• Bridged the gap between business and IT by translating complex requirements into actionable technical solutions through well-structured documentation.
• Contributed to successful project implementation by developing procedural designs, providing daily support, conducting data integrity checks, and streamlining processes through re-engineering.
• Partnered with renowned brands to architect and implement an omnichannel experience utilizing proprietary ordering software.
• Effectively collaborated with key stakeholders to troubleshoot complex business logic and deliver projects on time using agile methodologies.

Boston, MA, US

• Provided second and third-level IT support for employees, resolving issues related to Active Directory, File/Print Services, and Wayfair proprietary software.
• Efficiently prepared, repaired, and deployed desktop computers and warehouse technologies to enhance employee productivity.
• Streamlined software and image deployment through System Center Configuration Manager, improving efficiency and reducing downtime.
• Utilized ServiceNow to manage IT assets, automate tasks, and resolve ticket requests, while maintaining SLA compliance.
• Developed SQL proficiency using SQL Server Management Studio to troubleshoot complex dataset issues.
• Managed IT projects from inception to completion, including planning, deployment, and infrastructure support for new and upgraded products.

• Implemented innovative strategies to optimize staff performance and increase operational efficiency, resulting in time savings and improved employee satisfaction.
• Managed employee payroll using ADP, ensuring accuracy, reducing payroll errors, and identifying trends for process improvement.
• Successfully onboarded new hires, aligning them with company culture and brand standards to strengthen the team.
• Provided exceptional customer service to over 200 daily clients, resolving issues promptly and effectively.
• Drove cost reductions by implementing inventory optimization practices and sourcing cost-effective alternatives, achieving a 15% decrease in overall spending.
• Led multiple projects to enhance franchise operations, including developing new training programs, refining inventory control processes, and creating performance metrics for improved team accountability.

Information Technology

Associate'S Degree, Communication And Media Studies

Associate'S Degree, Liberal Arts: Emphasis In Social And Behavioral Science

High School Diploma