1St Level Assurance Engineer
Directed support to corporate clients for the diagnose and resolution of failures regarding last mile access: IP/MPLS, Ethernet, Frame Relay, TDM, ATM, TCP/IP VSAT, DirecWay, Gilat, Dataplus SCPC, Broadcasting technologies, xDSL, Internetworking, Routing Cisco & Huawei, Switching, Mux, FRAD, PTP and PMP Radios, Harris, DMC, Marconi-Bosch, Telephony (VoIP and VoFR). Configured Cisco, Huawei, ZTE, Erics- son, Alcatel, Bosch, Harris, SIAE, Hughes Network, Scientific Atlanta, Directway and Gilat equipment.- Responsible for network setup and software installation monitoring satellite links to remote rigs drilling for PDVSA company. Using SNMPc platform and below the SNMP protocol. Significantly increasing the quality of service. Being deployed over 80 ATM satellite links in the major banks.- Installation, Programming and Fault Detection in C,KU-BAND VSAT (DATA, VOICE, LAN).- Resolved more than 88% of the trouble tickets before escalated them to the 2nd level group.- Responsible for migrating +300 lomoATMs (Automatic Transfer Machine) to LLC protocol.- Analyze and prepare Monthly Failures and Performance Reports to the main company’s customers.- Proactive remote monitoring through Alcatel 5620 console, Whats Up SNMP and ISBN VOC tools.- Service and support for Video-Conferences (ISDN-Polycom), Internet Service Access and LAN & WAN Networks.