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Zaragoza, España

Responsable del equipo de Reclamaciones para los clientes de WiZink Bank. Gestionando un equipo de más de 20 personas y dando soporte a la entidad en la tramitación y gestión de reclamaciones escritas y telefónicas.Desde finales de 2016, Iberalbión es parte de WiZink Bank, banco líder de tarjetas de crédito en España y Portugal.

Zaragoza, España

- Responsible for the launch of social media platforms in Southern Europe cards (Spain and Portugal).- Providing customer service through social media channels for Spanish and Portuguese customers.- Monitoring social media spaces for customer/non-customers comments and complaints.- Flagging opportunities to marketing and media relations teams.- Ads.

Zaragoza, España

Working for Barclaycard, company of Barclays Group. Part of my responsibilities as TQM in the contact centre were:-To coordinate training planning, scheduling, designing and delivery for 300 employees on the contact centre for the credit card industry.-To develop and implement of a new quality model for the contact centre. Manage of call monitoring.

Zaragoza Y Alrededores, España

-Coordination of training planning, scheduling, designing and delivery for more than 500 employees on the Bank industry and on a BPO environment-Management of regulatory training requirements, designed and implemented corporate orientation -Implementation of a Train the trainer program, a Low Performers program and Team Leader training plan (Leadership.

Zaragoza, España

Responsible for the assessment, analysis and control of all actions performed by agents on the Contact Centre (Customer Service, Sales Department and Collections). Operations, policies compliance, company procedures and legislation, as well as the quality of telephone calls

Zaragoza, España

Barcelona Y Alrededores, España